WHO IS RATEHUB?
We’re a company on a mission - We are a unique Canadian Fintech that is the one stop shop for all financial needs of the consumer - Save, Spend, Borrow, Invest, and Protect. Every single team member, from product & engineering to sales & marketing, finance, operations, and everything in between is obsessed with one thing; helping Canadians make better financial choices. And we’re pretty great at it, too. Via our digital application technology and our award-winning in-house brokerages, we help over 2M Canadians per month make a positive impact on their finances. We have many unique businesses - a mortgage brokerage, a life insurance brokerage, a home and auto insurance brokerage, a mortgage originations and servicing business, a Financial Services Marketplace and a content business across Ratehub and MoneySense. 365 days a year we deliver our users the best online mortgage experience, personalized Credit Card and Loans options, and cheaper auto & home insurance policies than they typically get from their existing financial adviser.
Changing how people make financial choices isn’t easy, though. We know that achieving our mission is full of challenges; challenges that can be complex and often unexpected, but that are always interesting, rewarding, and fun to solve as a team. This is where you come in. We are on the hunt for the right kind of people to join us and help lead us forward to continued growth.
We’re looking for an Executive Assistant for the Office of the CEO. Reporting directly to the CEO, this person is part of the Executive Leadership team and will work closely with the CEO on the day-to-day running of the company. This is a great opportunity for a high performing, early career individual with stellar organisational skills, a resilient and motivated attitude and the professional acumen to work at all levels of the organisation and see and learn how a company is run from a CEO’s office. This role is a 6 month contract with the possibility for extension.
YOUR RESPONSIBILITIES
- Manage a variety of administrative tasks for our CEO, including calendar management, booking travel, submitting expenses, and email/communication management, etc.
- Plan, schedule, and coordinate logistics for monthly town halls and quarterly socials (venue booking, catering, agenda coordination, AV setup, final deck organization), whether in person or remote, collaborating across the Leadership Team as needed to confirm items for delivery.
- Ongoing office management of our Toronto headquarters (onsite typically once a week, but more during weeks with in person meetings/events) liaising with the WeWork Team as needed to manage access control, mail/courier services, and monthly billing, and ensuring overall the space remains an inviting and positive environment for our employees.
- Lead the Employee of the Month, and Employee Recognition & Gifting initiatives, promoting an engaged and valued employee culture.
- Monitor our customer service platform Zendesk, ensuring service requests are forwarded to the appropriate person promptly.
- Other administrative duties as needed to support the Office of the CEO and teams across Ratehub.
YOUR QUALIFICATIONS:
- Experience in a fast paced office environment providing executive level support is a strong asset.
- Ability to manage multiple priorities in a deadline driven organisation
- Confidence to interface with senior level stakeholders, and build relationships across the organisation.
- Proficient with technology and openness to learning new systems.
- Obsessed with the details! You’re a planner and incredibly organised.
- Resourceful: You don’t have all the answers, but you know how to get them.
- Proactive: You are never idle and love being busy.
- 'No job is too big or too small' mentality: The only place where success comes before work is in the dictionary.
- Positive attitude: We have a great culture and want to preserve it.
CULTURE FIT:
- Members first - we prioritise the interests and needs of our members above all else.We solve member pain points and focus on member satisfaction. We start with members, and end with the P&L.
- Growth mindset - we set ambitious goals and challenge the status quo. We take responsible risks and are accountable for our actions.
- Better together - we are One team with One common goal. We make our footprint bigger than our foot, leave our egos at the door, support each other to achieve great results as One company.
- Run after problems - we tackle problems head on and focus on finding solutions. Obstacles are seen as opportunities for growth and innovation. We have the hard conversations and choose the harder right over the easier wrong. And we do it with a smile.
- Measure Learn Iterate Innovate - we focus on getting things done. We measure what matters, iterate, learn, iterate many times in a data-driven way, which is how we will innovate.
