As an Intermediate Software Engineer SRE, you will design AI-driven systems for observability, automate incident responses, and optimize infrastructure in a cloud-native environment while ensuring operational excellence.
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
We're Hiring: Intermediate Site Reliability Engineer SRE – AI Reliability & Automation
Are you a software engineer passionate about building intelligent systems that make infrastructure smarter, faster, and more resilient?
Join us as we reimagine operational engineering through AI-first principles. In this role, you’ll design and implement AI-powered solutions that drive observability, automate incident response, and optimise cloud-native platforms.
This is more than a traditional SRE role — it’s a chance to engineer the future of reliability using machine learning, generative AI, and predictive analytics.
What You’ll Work On
AI-Driven Observability
•Build ML-based anomaly detection and pattern recognition systems.
•Enhance telemetry with smart tagging and metadata for better AI insights.
Intelligent Automation
•Develop event-driven workflows and self-healing systems using AI triggers.
•Automate incident response with generative AI and custom AI agent orchestration.
Predictive Reliability
•Use time-series forecasting and predictive modelling to anticipate failures.
•Optimise infrastructure with AI-powered autoscaling and cost-aware resource allocation.
Software Engineering for Resilience
•Build scalable, fault-tolerant systems in a cloud-native environment.
•Participate in on-call rotations and lead incident response for critical systems.
•Skilled in API integration for streamlined data exchange and system connectivity.
Team Enablement
•Run internal AIOps workshops and help teams adopt AI maturity models.
•Champion responsible AI practices and ethical automation.
Tech Stack & Skills
•Languages: Python, Java, Bash, Terraform
•Platforms: Azure, Kubernetes, Docker
•Tools: Datadog, Prometheus, AppDynamics, ELK, GitHub Actions
•ML/AI: MCP framework, AI agents, Vector store, Agent orchestration (LangChain), RAG
•CI/CD: Jenkins, ArgoCD, Spinnaker
•Databases: SQL Server, PostgreSQL, MySQL
You’ll Thrive If You Have
•5+ years experience in software engineering.
•Experience with SRE principles.
•Experience with AI/ML in production environments
•A passion for automation, intelligent systems, and operational excellence
•Strong debugging, problem-solving, and system design skills
Bonus Points
•Experience with AIOps platforms.
•Contributions to open-source or AI communities
•Familiarity with Responsible AI frameworks
•Participation in AI hackathons or conferences
This is your opportunity to code with purpose — building systems that think, learn, and adapt. If you're excited about the fusion of software engineering and AI, let’s talk.
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
Top Skills
Ai Agents
Appdynamics
Argocd
Azure
Bash
Datadog
Docker
Elk
Github Actions
Java
Jenkins
Kubernetes
Langchain
Mcp Framework
MySQL
Postgres
Prometheus
Python
Rag
Spinnaker
SQL Server
Terraform
Vector Store
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