Provide IT support for global HiBob employees by troubleshooting hardware and software issues, managing IT assets, and supporting onboarding processes.
Job Description
About Us
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we've achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 4000 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively.
About The Role
HiBob is looking for a tech-savvy IT Helpdesk Specialist to join our global IT team , based in our Tel Aviv office . In this role, you'll support both local employees and global users, providing hands-on and remote assistance with hardware, software, company events, and day-to-day IT needs. Your responsibilities will include configuration, troubleshooting, system monitoring, maintaining IT asset inventory, supporting onboarding and offboarding processes, and ensuring the smooth operation of collaboration tools and video conferencing systems. You'll work with the latest technologies for device management, identity access, and automation , helping to maintain a secure, efficient, and high-performing IT environment. This role offers strong opportunities for professional growth, with exposure to modern IT infrastructure, global operations, and the potential to grow into more senior technical or operational roles.
Job Requirements
Job Responsibilities
About Us
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we've achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 4000 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively.
About The Role
HiBob is looking for a tech-savvy IT Helpdesk Specialist to join our global IT team , based in our Tel Aviv office . In this role, you'll support both local employees and global users, providing hands-on and remote assistance with hardware, software, company events, and day-to-day IT needs. Your responsibilities will include configuration, troubleshooting, system monitoring, maintaining IT asset inventory, supporting onboarding and offboarding processes, and ensuring the smooth operation of collaboration tools and video conferencing systems. You'll work with the latest technologies for device management, identity access, and automation , helping to maintain a secure, efficient, and high-performing IT environment. This role offers strong opportunities for professional growth, with exposure to modern IT infrastructure, global operations, and the potential to grow into more senior technical or operational roles.
Job Requirements
- 2+ years of proven working experience in a helpdesk and IT supporting 100+ users
- Customer service oriented, strong communication skills, and ability to thrive under pressure
- Excellent ability to install, administer, and troubleshoot computer hardware and software in both macOS and Windows environments.
- Experience with G Suite - advantage
- Experience with Okta - advantage
- Ability to multitask and work effectively in a fast-paced environment - a must
- Self-motivated with the ability to work independently and as part of a team
- Knowledge in JAMF / Jumpcloud - advantage
- Experience with video conference systems - Zoom advantage
Job Responsibilities
- Provide 1st level support to all HiBob employees globally.
- Respond to IT support tickets and troubleshoot hardware and software problems with Apple and Microsoft products, both on-site and remotely.
- Proactively identify and resolve IT issues, ensuring minimal disruption to operations.
- Collaborate with third-party service providers to resolve outages and service disruptions.
- Support HiBob employees' onboarding and offboarding
- Work with A/V conferencing systems to support internal/external meetings or company events as needed.
- Support, install, and improve existing systems and services.
- Perform regular compliance audits of systems.
Top Skills
Google Suite
JAMF
Jumpcloud
macOS
Okta
Windows
Zoom
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The capital city of Canada and the nation's fourth-largest urban area, Ottawa has proven a rapidly growing global tech hub. With over 1,800 tech companies, many of which are leaders in their sectors, the city's tech talent now makes up more than 13 percent of its total workforce. This growth is driven not only by the big players like UL Solutions and Dropbox, but also by a thriving startup ecosystem, as new businesses emerge to follow in the footsteps of those that came before them.
