Senior Project Manager/Scrum Master

RESPONSIBILITIES:

• Serve as Scrum Master for multiple digital development teams, facilitating sprint planning, daily stand-ups, sprint reviews, and retrospectives to drive focus, transparency, and continuous improvement.
• Lead complex digital projects from initiation to delivery, translating client outcomes into clear plans while managing scope, timeline, and budget.
• Guide teams through Agile and Kanban practices, adapting methodologies to team needs while fostering efficiency and delivery excellence.
• Define and maintain project roadmaps, release plans, and capacity schedules, proactively identifying risks, dependencies, and bottlenecks.
• Act as the primary liaison between technical and business stakeholders, ensuring project priorities align with strategic objectives and business value.
• Oversee the release process across multiple platforms, coordinating deployments, resolving blockers, and maintaining QA and performance standards.
• Facilitate workshops and discovery sessions, including requirements gathering, design reviews, and feedback cycles, to create shared understanding and alignment across teams.
• Collaborate with analytics, QA, and technical teams to inform decisions with data, validate outcomes, and ensure project success against KPIs and performance metrics.
• Maintain accurate documentation, progress tracking, and reporting in project management tools, ensuring transparency for leadership and client stakeholders.
• Manage third-party vendors and partners, ensuring adherence to agreements, quality standards, and integration within the overall delivery framework.
• Foster a collaborative, high-performing culture by monitoring team morale, encouraging learning, and promoting Agile best practices and adoption of effective tools.

REQUIREMENTS:

• 6-10 years of experience leading complex, end-to-end digital programs in an agency, consultancy, or professional services environment, ideally for enterprise or global clients, with a proven record of delivering flagship digital experiences and high-profile platforms.
• Prior experience as a Project Manager or Scrum Lead supporting digital initiatives, demonstrating the ability to navigate technical complexity, high visibility, and elevated expectations for performance, reliability, and delivery.
• Must be able to work during Pacific Time (PT) hours, typically 9:00 AM–5:00 PM or 9:00 AM–6:00 PM as required to align with client and team schedules.
• Strong foundation in digital project management, including ownership of timelines, budgets, scope, and delivery across digital applications, with the agility to adapt to evolving client and business needs.
• Deep understanding of Agile delivery frameworks (Scrum, Kanban, or hybrid), the software development lifecycle (SDLC), and continuous integration/continuous delivery (CI/CD) practices. Agile or Scrum Master certifications (CSM, PMI-ACP, or equivalent) are a plus.
• Experienced in facilitating cross-functional collaboration among technical, design, data, and business teams—aligning priorities, driving accountability, and ensuring smooth communication across stakeholders.
• Strong, energetic leadership presence, able to motivate teams, influence decision-making, and maintain focus under pressure while demonstrating professionalism, empathy, and composure.
• Highly emotionally intelligent and adaptable, capable of reading team dynamics, anticipating challenges, and adjusting communication styles to maintain alignment and trust with clients and internal teams.
• Skilled in stakeholder management and facilitation, from sprint ceremonies to executive reviews, translating discussions into actionable delivery plans and measurable outcomes.
• Technically fluent, able to engage confidently on topics including AI, analytics, cloud architecture, and platform integrations, using insights to support data-informed decision-making.
• Experience managing headless or composable platforms across eCommerce, CMS, loyalty, and personalization systems (e.g., CommerceTools, Contentful, Talon.One, Auth0, Segment, etc.).
• Adept at managing vendors and external partners, defining scope, budgets, and SLAs, and ensuring seamless integration within broader delivery efforts.
• Proficient in project and collaboration tools such as Jira, Confluence, Airtable, Notion, Smartsheet, and Google Suite, with hands-on experience managing Jira development boards preferred.
• Skilled in tracking and reporting KPIs and performance metrics, leveraging insights to drive continuous improvement in processes and delivery outcomes.
• Strong relationship builder, capable of engaging confidently with Director, VP, and C-suite stakeholders while balancing diplomacy with clarity and sound judgment.
• A flexible, resilient, and proactive leader with a positive, can-do attitude—committed to fostering team growth, collaboration, and a one-team culture.
• Demonstrated critical thinking and problem-solving abilities, taking initiative to resolve ambiguity and drive projects toward clear, impactful results.