Provide technical support to end-users during weekends, troubleshoot IT issues, manage accounts, and ensure user satisfaction with IT services.
The Weekend IT Help Desk Technician provides technical support and assistance to end-users primarily during weekend shifts. This role involves troubleshooting hardware, software, and network issues, ensuring timely resolution, and delivering excellent customer service in a fast-paced environment.
Key Responsibilities- Act as the first point of contact for IT-related issues reported by users via phone, email, or ticketing system during weekend shifts.
- Diagnose, troubleshoot, and resolve technical problems related to desktop/laptop hardware, software applications, printers, and network connectivity.
- Assist with user account management tasks such as password resets and access permissions.
- Document support requests, solutions, and escalation steps accurately in the ticketing system.
- Provide clear instructions and guidance to users on IT tools and best practices.
- Escalate complex issues to higher-level IT teams or specialists when necessary.
- Assist in maintaining IT asset inventory and supporting routine system maintenance tasks.
- Contribute to knowledge base articles and FAQs to improve support resources.
- Follow up with users to confirm issue resolution and gather feedback.
- Proven experience in help desk or technical support roles, preferably in a corporate or IT service environment.
- Familiarity with common operating systems such as Windows and macOS.
- Strong troubleshooting skills for hardware, software, and networking issues.
- Basic knowledge of Active Directory and user account management.
- Excellent communication and customer service skills.
- Ability to work independently during weekend shifts.
- Availability to work weekends, with flexibility for occasional extended hours.
This weekend role focuses on hands-on technical support during non-business hours, ensuring consistent IT assistance and user satisfaction outside of the regular workweek.
Top Skills
Active Directory
macOS
Windows
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What you need to know about the Ottawa Tech Scene
The capital city of Canada and the nation's fourth-largest urban area, Ottawa has proven a rapidly growing global tech hub. With over 1,800 tech companies, many of which are leaders in their sectors, the city's tech talent now makes up more than 13 percent of its total workforce. This growth is driven not only by the big players like UL Solutions and Dropbox, but also by a thriving startup ecosystem, as new businesses emerge to follow in the footsteps of those that came before them.
