We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.
Job DetailsThe Account Manager is responsible for managing relationships with clients and customers, ensuring their needs are met and providing them with excellent service. They serve as the primary point of contact between the company and the client, addressing any issues or concerns that may arise. Our Account Managers also work to identify new business opportunities and upsell products or services to existing clients. This includes selling capital equipment, disposables, software, and services within the Hemostasis Management and Cell Salvage portfolios in the Hospital Division. This role will support the South Texas Region, ideally from the Greater San Antonio area with up to 50% travel.
In this role you will Influence superior standards of care through complex technologies targeting acute care surgical and critical care environments including but not limited to specialties and call points such as Cardiovascular Surgery, Anesthesia, Trauma, Intensive Care, Perfusion, Orthopedics, OB/GYN, Neurosurgery, Laboratory Medicine, Information Technology, Hospital Administration, and Supply Chain while focusing on growing existing business and prospecting new business.
Territory Management:
Accountable for overall territory management, achievement of equipment and consumable sales goals, profitability, and account management within the assigned product lines
Develop and execute comprehensive territory plans by account to increase revenue and secure new business
Provide accurate and timely quarterly sales forecasts
Partner with cross-functional counterparts (especially Clinical Specialists) as appropriate to effectively deliver and drive the adoption of our technologies
Maintain existing business, including ensuring accounts remain contractually compliant, and incremental business is achieved
Resolve customer concerns through accurate and timely investigations; swiftly develop and implement corrective actions to ensure outstanding service for our customers and clients
Keep up-to-date account data within CRM, including contacts and pipeline opportunities
Travel up to 50% depending on the territory and need
Product Sales:
Effectively target new business through the use of analytical tools
Identify key influencers and uncover needs solved by our technologies
Educate customers on products, concepts, & industry trends
Develop brand loyal clinical, economic, and technical champions
Conduct superior sales presentations, product evaluations, collect detailed data points, and focus on service to drive customer conversions
Arrange a multi-disciplinary hospital consensus meeting to get agreement from all stakeholders on the purchase
Prepare equipment and consumable quotes and create mutually beneficial local contract agreements
Drive urgency and priority to our technology and secure hospital/departmental capital funding
Implementation & Support:
Function as Project Manager to manage and plan the entire product implementation post-sale, securing and collaborating with appropriate Haemonetics implementation resources for the project from contract to go-live, including device installation, software integration, and laboratory equipment validation. Implementation support requires both virtual and on-site needs
Collaboration & Feedback:
Consult on internal product development in the creation of new products and services
Collaborate with key opinion leaders and provide a network to thought leaders
Attend industry conventions and trade shows
Provide product feedback to Sales, Marketing, and R&D, including customer feedback on product enhancements and competitive developments
Provide data to sales, marketing, and R&D for specific recommendations that require input from key stakeholders
Attend continuous virtual and live trainings and stay informed on advancements in clinical procedures, clinical studies impacting our technologies, and competitive innovations
Qualifications/Education
Bachelor's of Arts or Science, required
6+ years previous Medical Device sales experience preferably calling on Interventional Cardiologists, EP’s, Vascular Surgeons, Interventional Radiologists and administrators in the targeted territory.
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