Account Associate - International Business Development Group

Canadian Bank Note Company (CBN) is a leader and trusted provider of secure document and adjacent enterprise-level system solutions across the following domains: border security, civil identity, driver licence/identification and vehicle information, excise control, currency, lotteries and charitable gaming.

Our Corporate Philosophy and 7 Core Principles shape and guide our corporate behaviours and underpin the sense of community you will experience at CBN. We seek long-term relationships with our employees and offer a competitive compensation package that includes health, medical and life insurance benefits and a defined contribution pension plan with company matching.

Internal Job Title: Account Associate
Job Type: Permanent, Full-Time
Job Location: 18 Auriga Drive, Ottawa, ON
Work Model: Hybrid

Job Status: Existing Vacancy

Position Summary

As an Account Associate in our International Business Development team, you will support our Caribbean based business development activities in an administrative capacity, providing contract oversight and looking after the day-to-day requirements of you assigned customer accounts while also executing process related activities that support existing customers and enable the pursuit of new business.

Please note: This is an entry level position within CBN's Business Development group.

Responsibilities

• Customer Relationship Management
  • Build strong working level relationships with our customers and provide top-notch customer service by addressing their inquiries expediently and effectively and escalating to appropriate internal stakeholders as required.
  • Manage the sales inquiry, design brief, sales order, and delivery request processes for your assigned customers.
• Contract and Deliverable Management
  • Maintain a tracking spreadsheet for all contract deliverables, monitor deliverable fulfillment, and accurately invoice customers against key deliverables and provide regular status reports.
• Inventory and Production Monitoring
  • Monitor inventory levels, production, and delivery requirements to ensure that delivery schedules are on-track and pro-actively communicate any potential issues to the team.
• Business Development Support
  • Participate in and contribute to monthly sales forecast reviews.
  • Support new business pursuits by assisting with request for proposal (RFP) preparation, assembly, and delivery and monitor progress on relevant projects and change requests.
  • Maintain business development directories and ensure they are up to date with all relevant contract, commercial, and financial information.
• Various other duties and responsibilities

Mandatory Requirements

• Legally eligible to work in Canada
• Fluency in English (speak, read, write)
• Able to obtain (in a timely manner) and maintain Government of Canada Secret (Level II) security clearance
• Ability to travel internationally approx. 2-6 weeks/year

Minimum Qualifications

• College diploma in Business Administration (or related field) or equivalent additional years of relevant work experience
• Proficiency in MS O365 (Outlook, Teams, SharePoint, Word, Excel, PowerPoint)
• Interpersonal skills
• Organization/time management skills
• Self-directed
• Adaptable

Preferred Qualifications

• Bachelor's degree in Business Administration (or related field)
• Fluency in French (speak, read, write)
• Professional work experience in sales, marketing, customer service or administrative capacity

Equal Opportunity Statement

Our organization is committed to employment equity and diversity in the workplace. We actively encourage applications from women, Indigenous Peoples, persons with disabilities, members of visible minorities, and LGBTQ2+ individuals.

We are dedicated to removing barriers and fostering an inclusive workplace that reflects society and we are committed to providing an accessible and inclusive recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

If you require accommodation at any stage of the hiring process, please contact us at [email protected] so that appropriate arrangements can be made.

AI Use in Recruitment Statement

As part of our commitment to transparency and fairness in hiring, we disclose that artificial intelligence (AI) tools may be used at certain stages of our recruitment process. These tools assist in tasks such as resume screening, candidate matching, and interview scheduling. All AI-assisted decisions are subject to human oversight to ensure fairness, accuracy, and compliance with applicable laws.

We are committed to the responsible, transparent, and accountable use of AI, in alignment with Ontario’s Responsible Use of Artificial Intelligence Directive and the requirements under the Working for Workers Four Act. This includes taking steps to mitigate bias, protect candidate privacy, and ensure that AI does not unfairly influence hiring outcomes.

If you have questions or concerns about how AI is used in our hiring process, please contact us at [email protected] .