Account Manager I

Account Manager I

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games. 

We have an exciting opportunity to join our Account Management team in Toronto and are currently looking for a Manager - Account Management to join the team. 

The role is responsible for overseeing the retention-focused Account Management teams, executing and implementing strategies to maximize return on investment from player initiatives.  Ensure these efforts support safe, responsible and sustainable play among high-value players.  Foster a team culture dedicated to delivering exceptional, memorable experiences that exceed the expectations of high-valued players, encouraging ongoing loyalty and advocacy across all VGW products.

The salary range for this role is CAD 72,000 to CAD 80,000 per year.

This is an exisiting position within our team.

What You'll Do:

Senior/Highly Skilled Relationship Building

• Strategically service a portfolio of approx. 170 valued players. 
• Confidently handle high level escalations and diffuse heated situations.
• Compliant with all team and business mandates with minimal supervision.
• Take responsibility for increasing your product and brand knowledge. Proactively communicate new features and products to the relevant players in your portfolio, act on opportunities to educate customers on features and products to increase value.

Responsible Social Gameplay (RSG)

• Live by VGW’s company values by prioritising the safety and stability of your players.
• Continually seek to educate players about Responsible Social Gameplay tools.
• Identify and act on potential RSG flags within your player portfolio.

Compliance

• Be the bridge between the customer and compliance teams, supporting VGW in adhering to their compliance obligations.
• Identify and minimise risk by escalating compliance related cases to relevant teams.

Retention

• Demonstrate the ability to articulate and understand the headlines, KPIs and key activities which drive the performance of your portfolio.
• Monitor and analyse player activity and behaviour to identify drops and spikes, proactively acting on opportunities to enhance the player’s experience.
• Run your portfolio as if it were your own P&L; ensure you work within budgets for player bonuses and events, whilst also working towards targets.
  

What You'll Bring:

• 3-5 years demonstrated B2C relationship management experience.
• Demonstrated effectiveness at sustaining high value level relationships.
• 2-3 years experience hitting productivity targets.
• Demonstrated proficiency using various software and technology platforms, including CRM database management experience.
• An understanding of the ‘player’ mentality is a benefit.
• Ability to understand the implications of actions and make recommendations for solutions.

Others:

• Work schedule is from Mondays to Fridays from 9am to 5pm
• Hybrid work set-up: 1-2 days a week in the office

About VGW

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games. With high-quality, acclaimed brands including Chumba Casino, Global Poker and LuckyLand Slots, we entertain and delight over one million players in North America.

As pioneers in sweepstakes promotions for online social games, we also offer our players the opportunity to redeem incredible prizes.

At VGW, one of our core values is "our players come first". This means always striving to deliver a safe, responsible and positive player experience.

Why VGW?

At VGW, we’re more than just a team. We’re a diverse and inclusive group of individuals, each playing a vital role in our success. Our core values are clear and strong; we win together, do what’s right, put our players first and are powered by passion.

We believe in our people and are committed to creating an environment where everyone feels welcome, inspired, and supported. We recognise that life is more than just work - that’s why we’re all about flexibility so you can strike a healthy balance between your personal life and career. We’re also here to champion your growth in your current role and future aspirations, providing opportunities for learning and career advancement. And to top it off, we back this all up with competitive compensation, perks and benefits.  

But it’s not all business. We inject fun into the workplace, celebrate together and create lasting memories, from a mix of in-person and online events, to social gatherings and much more.

It’s our combined skills, ideas and visions that drive us forward. Join us on this exciting journey, and together, we’ll achieve remarkable things. 

If you want to join a team that does things differently, apply today - we look forward to seeing what you can bring to our team.

Find out more at www.vgw.co

VGW Canada Inc. is an equal opportunity employer and will provide reasonable accommodation for qualified individuals with disabilities throughout the recruitment and selection process.  Please advise our Talent Acquisition Specialist in advance should accommodation be required.  

We use an AI tool to help our Talent Acquisition team with note taking during screening interviews. Using this tool is optional. If you are invited to an interview, you will be given the opportunity to opt out if you choose to.

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