Manages assigned customer accounts to meet contractual, operational, financial, and service-level objectives. Acts as the primary customer liaison while driving satisfaction, retention, revenue growth, and issue resolution. Coordinates compliance, supply chain, forecasting, inventory planning, replenishment, orderbook and pipeline management, and on-time delivery. Leads cross-functional collaboration and customer reviews to strengthen relationships and achieve mutual growth.
- The Account Manager II is responsible for managing assigned customer accounts and ensuring contractual, operational, and financial objectives are achieved. This role serves as the primary customer liaison, driving customer satisfaction, retention, revenue growth, and operational excellence through effective contract management, cross-functional collaboration, and proactive issue resolution.
Key Responsibilities:
- Manage the overall performance of assigned customer accounts in accordance with contractual agreements, service level commitments, and company objectives.
- Coordinate compliance, supply chain management, inventory planning, and process improvement initiatives
- Lead cross-functional teams to support forecasting, orderbook and pipeline management, replenishment strategies, inventory optimization, and on-time delivery performance.
- Facilitate regular customer meetings, performance reviews, shortage discussions, service level reviews, and broader program or contract reviews
- Drives long-term client relationships, aligns company solutions with client goals, and ensures mutual growth and revenue optimization.
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What you need to know about the Ottawa Tech Scene
The capital city of Canada and the nation's fourth-largest urban area, Ottawa has proven a rapidly growing global tech hub. With over 1,800 tech companies, many of which are leaders in their sectors, the city's tech talent now makes up more than 13 percent of its total workforce. This growth is driven not only by the big players like UL Solutions and Dropbox, but also by a thriving startup ecosystem, as new businesses emerge to follow in the footsteps of those that came before them.
