Account Manager

As an Account Manager at Spiria, you will be expected to:

Act as the primary point of contact and trusted partner for all account-related matters.
Develop and maintain lasting business relationships with key stakeholders and decision-makers.
Ensure proactive account management, including client satisfaction and achievement of business objectives.
Collaborate closely with delivery teams to ensure alignment between client expectations, budgets, and mandate execution.
Play a facilitator role between clients and internal teams, particularly in managing issues and escalations.
Contribute to the financial management of accounts (forecasting, revenue tracking, invoicing).
Identify and develop growth opportunities within existing accounts, using a consultative approach.
Participate in the preparation of service offerings, proposals, and the follow-up of commercial activities (including CRM).
Maintain an understanding of the market and client needs in order to propose relevant solutions and contribute to revenue objectives.

Keys to your success:

5 to 8 years of experience in account development, ideally in technology professional services.
Experience in account management with the ability to grow client relationships over time.
Excellent communication and influencing skills with stakeholders, including executives.
Proficiency with CRM tools (HubSpot, Salesforce, Dynamics) and comfort with analytical tools (Excel).
Good understanding of custom software development and technology solution delivery.
Ability to manage multiple accounts in a dynamic environment with rigour and organization.
Excellent written and verbal communication skills.
Bilingualism required (French and English).*
Relevant university degree (business administration, technology, or equivalent).

Employment details:

• Flexible work arrangements (remote, hybrid, or in-person), because what truly matters is not where you are, but what you do.
• Salary range: $84 000- 110 000, based on a 37.5-hour workweek.

What we offer:

• Vacation bank of 3 weeks per year.
• 5 additional fixed days off during the winter holidays.
• Flexible personal days to handle life’s ups and downs.
• Deferred Profit Sharing Plan (DPSP) and RRSP with employer contributions.
• Group insurance with broad coverage.
• Telemedicine and Employee Assistance Program via Dialogue.
• Paid training, certification and association expenses.
• Spiri-Flex reimbursements of $300 per year for health, ergonomics, and connectivity-related expenses.