The Account Manager at CrowdRiff is responsible for managing and growing customer accounts, focusing on success, product adoption, and revenue. This role includes relationship management, customer insights sharing, portfolio management, and cross-functional collaboration to enhance customer experiences.
What’s CrowdRiff?
Good visuals are appealing to the eye, but great visuals tell stories that reignite your desire to discover, spark your creative imagination and even influence what we buy, eat, and do. That’s why CrowdRiff exists: to empower destination marketers to showcase their unique destinations through powerful visual storytelling solutions.
✨ CrowdRiff is built around the idea of pushing the boundaries of exploration; and our dedication to finding experiences that feel more authentic and undiscovered make us who we are. We like to think of ourselves as modern-day explorers, who believe in taking action now and thrive in an open, challenging, and encouraging environment.
Our team is a quirky and diverse crew that has one thing in common: our love for great visuals. Picture this. You will contribute to amplifying unique travel experiences like scuba diving in Tahiti 🌊, exploring Napa’s wine country🥂, bungee jumping in Queenstown 🤩and much more while having access to some of our amazing travel perks that allow you to immerse yourselves in local communities and culture.
At CrowdRiff, you have the freedom, autonomy, and resources to set the course of your own future along with an incredible crew. We understand that to feel empowered and to keep forging new paths professionally and personally, we need to pull out all the stops. That’s why we take a proactive approach and set not only professional but also personal goals for all CrowdRiffers. To make this possible, we offer opportunities related to training, tuition, conferences, workshops, or anything else that will help you achieve your goals under our ‘DevDollars’ program.
Every day, we work across departments, time zones, and even oceans to reach our goals and delight our customers - all while being remote. If you are looking to make travel an incredible experience today, and for future generations, and are passionate about visuals & tech, you’re just our type. 💯
Role Summary: Account Manager
The Account manager, is responsible for managing and growing a portfolio of accounts within the defined geographic region, with a primary focus on customer success, product adoption, and incremental revenue growth. This role works closely with internal teams to ensure a seamless customer experience, foster strong relationships, and identify opportunities for expansion. You will execute on established strategies for account management while providing valuable insights from the field to help shape our evolving approach.
What you'll do:
- Manage the full lifecycle of assigned accounts, with a focus on Destination Marketing Organizations (DMOs), within the west coast.
- Build and maintain strong relationships with key stakeholders across each account.
- Execute outreach and engagement strategies to support product adoption, retention, and upsell opportunities.
- Identify and qualify new business opportunities in partnership with your Business Development Representative (BDR).
- Meet or exceed quarterly and annual retention and revenue growth targets. Customer Success & Relationship Management
- Serve as the primary point of contact for customers, ensuring a positive and productive relationship.
- Monitor customer health and proactively address potential risks.
- Partner with support resources to deliver onboarding, training, and value-driven check-ins.
- Demonstrate product value through regular business reviews and sharing relevant success stories.
- Share customer and regional feedback with internal teams to help influence product improvements and go-to-market tactics.
- Participate in beta programs and assist customers in adopting new features.
- Contribute to the integration of Creators into the Account Management process for DMO customers.
- Maintain accurate CRM records, account plans, and forecasts for renewals and upsells.
- Track performance metrics and report on key account outcomes.
- Ensure operational efficiency by following established processes and best practices.
- Partner with Product, Marketing, and Support teams to deliver exceptional customer experiences.
- Support marketing and advocacy efforts such as case studies, references, and testimonials.
- Represent CrowdRiff at industry events and networking opportunities as needed. Continuous Learning & Development
- Stay current on CrowdRiff’s product capabilities and industry trends.
- Participate in internal training programs to enhance product knowledge and account management skills.
- Share learnings and collaborate with peers to strengthen overall team performance.
Account Management & GrowthRegional Insights & Collaboration Portfolio & Pipeline Management Cross-functional Collaboration
Ideally you'll have:
- 2–4 years of experience in account management, customer success, or B2B SaaS sales.
- Proven track record of meeting or exceeding retention and/or growth targets.
- Strong communication, relationship-building, and presentation skills.
- Ability to interpret customer data and use insights to drive engagement.
- Experience working cross-functionally with Product, Marketing, Sales, or Customer Success teams.
- Familiarity with the travel, tourism, or DMO industry is an asset.
- Comfortable managing multiple accounts and priorities in a fast-paced environment.
Why CrowdRiff?
At CrowdRiff, we don’t just believe in wow-ing our customers, but also our employees. That’s why, in addition to your competitive salary and benefits plan, we offer perks like:
Well-being & growth:
🍼 Parental leave
📚 Extended learning and development opportunities through our DevDollars program
💰 Equity incentives
Flexibility at work:
☀️ Feel-Good Fridays:Enjoy a half-day off every other Friday in summer
🗓️ No-meeting Fridays year-round
💻 Flexible work hours
🎉 Regular team socials & team events
Travel:
⛱ Up to 8 weeks of vacation
💲 Up to $3000 towards your next trip
🌍 Travel and work from a country of your choice for 90 days
Want to hear more? Visit our website and learn more about our team.
We use AI tools to help support parts of our interview process and improve the candidate experience.
Upon request, CrowdRiff will provide job applicants with any accommodations they may require for the interview process, candidate assessments, and all other applicable steps within the recruitment and selection process. When requested, CrowdRiff will consult with the applicant to provide suitable accommodations.
CrowdRiff is proud to be a diverse and equal opportunity employer and as such does not discriminate on the basis of race, colour, religion, sex, national origins, age, sexual orientation, disability or any other characteristic protected by applicable laws. Selection decisions are solely based on job-related factors.
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