Own and grow an installed base of SaaS customers by driving retention, adoption (especially of AI features), and expansion. Build multi-threaded relationships, execute account plans, monitor customer health, lead enablement, surface upsell opportunities, and act as the internal voice of customers.
About Nue.io
What You'll Do
What You'll Bring
Bonus Points
Compensation
Nue is the AI-powered revenue architecture platform that unifies CPQ, billing, and revenue lifecycle management into a single system. It enables companies to simplify complex pricing, automate monetization, and gain full control over how they generate and scale revenue. Working with customers such as OpenAI, Chilipiper, Glean, HootSuite, and Mews. Nue helps sales, operations, and finance teams gain revenue acceleration, operational efficiency and revenue controls at speed and scale.
About This RoleYou'll own an existing book of installed base accounts — inheriting relationships from day one and building on them. Your mandate is straightforward: retain and grow. You'll deepen customer relationships, ensure customers are realizing value from Nue, and identify and close expansion opportunities across a portfolio that spans mid-market today and is trending enterprise as our ICP matures.
This is a relationship-first, commercially-driven role. You're not doing implementation or frontline support — you're the strategic owner of your accounts, responsible for making customers successful enough that renewal is a foregone conclusion and expansion is a natural conversation.
AI is core to this role in two directions. Internally, we're an AI-native company and we expect everyone to use AI tools as a genuine force multiplier — for account planning, call preparation, expansion signal detection, and more. Externally, Nue's platform is AI-enabled, and our customers are increasingly unlocking that capability. You'll be a driver of that adoption — helping customers understand what's possible with Nue's AI features and connecting those capabilities to their business outcomes.
- Own a book of installed base accounts, serving as the primary relationship and commercial owner for each
- Develop and execute account plans that drive retention, expansion, and long-term ARR growth
- Build deep, multi-threaded relationships across customer organizations — sales ops, finance, IT, and executive stakeholders
- Proactively monitor customer health, usage trends, and lifecycle milestones to get ahead of risk and surface expansion signals early
- Lead customers through best practices, product training, and enablement sessions that drive adoption and measurable value — with a particular focus on Nue's AI capabilities
- Champion AI feature adoption within your accounts: help customers connect Nue's AI functionality to their specific workflows and business goals, and turn early adopters into internal advocates
- Identify and close upsell and cross-sell opportunities, owning the full expansion cycle from discovery through close
- Act as the internal voice of your customers — bringing structured feedback on AI feature usage and gaps to product, solutions, and leadership
- Navigate complex stakeholder environments, balancing competing priorities to build consensus and move accounts forward
- Leverage AI tools in your own workflow to accelerate account planning, call preparation, stakeholder research, renewal forecasting, and expansion signal detection
- Proven track record in enterprise SaaS account management or customer success, with direct ownership of renewal and expansion targets
- Experience managing a mixed portfolio and growing it — you know how to prioritize a book and allocate your time across accounts at different stages
- Deep familiarity with SaaS order-to-cash workflows, recurring revenue models, and ARR expansion mechanics
- Strong commercial instincts — you can spot an expansion opportunity, build the business case, and close it
- Ability to build credibility quickly with sales ops, finance, and IT buyers, and navigate to executive relationships over time
- Exceptional communication skills: clear, direct, comfortable simplifying complexity for any audience
- Analytical — you use customer data to tell a story and drive action, not just report on what happened
- Genuine fluency with AI tools in your daily workflow — and the ability to credibly champion AI adoption with customers, not just internally
- Comfort translating technical AI capabilities into business value conversations with non-technical stakeholders
- Experience with CPQ, subscription billing, or revenue management platforms (Salesforce CPQ, Zuora, NetSuite)
- Background managing accounts through a product transition, new feature rollout, or platform expansion
- Familiarity with customer health scoring, NPS programs, or churn risk frameworks
- Experience driving AI tool adoption within a customer base
The base pay range for this role is CA$115,000 – CA$155,000 per year.
What We Offer:- Competitive compensation and benefits that reward your talent and impact.
- Comprehensive health, vision, dental, and life insurance
- A front-row seat in the Silicon Valley tech ecosystem, where you’ll work on cutting-edge challenges shaping the future of SaaS, finance, and payments.
- The opportunity to build truly groundbreaking products — your work won’t just support the business; it will influence how companies around the world monetize and grow.
- A high-energy, collaborative culture where smart, supportive teammates push each other to learn fast, think boldly, and do the best work of their careers.
- Room to grow, lead, and make your mark in a fast-scaling company that values creativity, ownership, and ambition.
Nue.IO is an equal opportunity employer and welcome people of diverse backgrounds, perspectives, and skills.
We will work with applicants to provide accommodations at any stage of the hiring process.
If you require accommodations during the interview process, please email your Talent Partner, and we will work with you to meet your needs.
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