Accounts Receivable Supervisor

The Role

The Accounts Receivable Supervisor (M2) is a pivotal leadership position that oversees the accounts receivable operations within the organization. This role requires a seasoned professional who can manage the department at a higher strategic level, ensuring that the team operates with exceptional quality and efficiency. The incumbent will demonstrate a high standard of integrity and ethical behaviour, while actively contributing to the organization’s growth and transformation. Responsibilities include the development, implementation, and enhancement of accounts receivable policies and procedures to ensure compliance with internal and external accounting standards and regulations.

This role necessitates a focus on coaching, mentoring, and developing team members, leveraging performance metrics and feedback from various stakeholders to drive continuous improvement.

What You Will Do

• Lead strategic initiatives to optimize accounts receivable processes and enhance operational excellence.
• Manage and analyze receivables & cash application performance, providing insightful reports on key performance indicators such as:
• Reduction of past-due receivables.
• Management of adjustments, refunds, and bad debt write-offs.
• Improvement of invoice delivery timelines and billing accuracy.
• Monitoring escalations and time to resolution.
• Enhancing customer satisfaction metrics.
• Monthly cash collection forecasting
• Timely cash receipt posting
• Month end close reporting and analysis, including by not limited to bad debt reserve analysis
• Collaborate with cross-functional teams during the monthly close process to ensure timely and accurate completion of all tasks.
• Analyze and resolve complex accounting and reporting issues, providing solutions to improve efficiency.
• Allocate and prioritize tasks effectively to manage team workload and enhance productivity.
• Act as a primary liaison with customers, sales, and customer service to resolve billing discrepancies and disputes swiftly.
• Ensure strict adherence to company policies, procedures, and applicable laws and regulations.
• Provide consistent guidance, support, and direction to the accounts receivable team, fostering a culture of open communication and recognition.
• Regularly update management on departmental projects, issues, and objectives.
• Partner with Human Resources in the recruitment process, including interviewing and assessing candidates.
• Participate in disciplinary actions and employee performance evaluations as necessary.
• Be flexible to work extended hours, including weekends and holidays, as required.
• Assist the Cash & Collections Sr. Manager with special projects and initiatives.

What You Will Bring

Qualifications:

• To excel in this role, an individual must successfully execute each crucial task. The outlined requirements below are indicative of the requisite knowledge, skills, and abilities. Appropriate accommodations may be provided to empower individuals with disabilities to fulfill essential functions.
• Minimum of 7 years of progressive experience in accounts receivable, with at least 3 years in a supervisory or managerial role.
• Bachelor’s degree in finance, accounting, or a related field; a Master’s degree or relevant certification (CPA, CMA) is highly preferred.
• Strong knowledge of accounting principles, procedures, and regulations with a focus on compliance and internal controls.
• Proficient in advanced accounting software and Microsoft Office Suite, particularly Excel; experience with ERP systems is mandatory.

Required Skills and Abilities:

• Exceptional problem-solving, analytical, influencing, and negotiation skills.
• Outstanding communication skills—capable of conveying information clearly and effectively, both verbally and in writing, to a variety of stakeholders.
• High fluency in English, both speaking and writing.
• Strong leadership presence that encourages team engagement and communication.
• Ability to strategically plan and prioritize tasks, manage multiple projects simultaneously, and thrive under pressure.
• Excellent interpersonal skills, judgment, and decision-making abilities.
• Detail-oriented with a strong focus on accuracy and quality.
• Proven customer service orientation with the ability to manage client relationships effectively.
• Capable of interacting and collaborating with all levels of staff and management.
• Flexibility to adapt to changing demands and priorities.
• Physical Demands:
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions