Cardinal Health Canada is an essential link in the Canadian healthcare supply chain, providing more than 70,000 products to healthcare facilities and medical professionals across the country.
HR Services is responsible for managing HR technology, processes, global payroll, and timekeeping, as well as administering HR data transactions, audits, and calculations to drive operational efficiency. This function supports end-to-end employee lifecycle activities, including hiring, data management, system maintenance, case management, terminations, contracts, and retirements. HR Services also delivers reporting to internal leaders, external agencies, vendors and in support of audits.
We are currently seeking an Advisor, HR Services Delivery, to join our HR Services team. This role is responsible for executing and supporting a broad range of HR operational services, ensuring accuracy, efficiency, and compliance across processes. Responsibilities include HR transactions, governance support, group benefits administration, and HR program execution.
The HR Delivery team supports over 1,000 employees across multiple locations, operating within a centralized service model to provide consistent, high-quality transactional support and data management.
Your Contributions to the Organization will be to:
Act as the primary point of contact for HR inquiries from leaders and employees, ensuring timely and accurate responses
Serve as the key liaison with Global HR Services (GHRS) to ensure consistent application of HR policies, processes, and service delivery standards
Escalate and drive resolution of complex payroll and HR-related cases with Centers of Excellence (COEs) and HRBPs, as appropriate
Partner closely with HRBPs to optimize capacity for strategic priorities, and collaborate with COEs to ensure alignment with HR programs and initiatives
Identify process gaps and partner with HR Shared Services and COEs to drive continuous improvement and operational efficiency
Promote adoption of self-service tools by developing job aids, quick reference guides, FAQs, and microlearning content
Support the global onboarding project by contributing to the delivery of a structured and branded onboarding experience for new hires and hiring managers
Support the full employee lifecycle, including onboarding, benefits and pension administration, payroll setup, job changes (transfers and promotions), and terminations
Maintain and audit employee data accuracy across HR systems (e.g., Workday, myHR, ADP), proactively addressing discrepancies and communication gaps across platforms
Guide employees to appropriate resources for benefits, payroll, and HR inquiries, and support navigation of tools and content available on the company intranet
Support the delivery of training and refresher sessions on HR systems, policies, and procedures to drive consistency and user adoption
Payroll, Benefits, and Canada‑Specific Support:
Act as a liaison between the U.S. Payroll team and Canadian employees, providing local expertise and support on payroll-related escalations (e.g., ROEs, Service Canada, taxable benefits, federal and provincial legislation, and termination pay calculations)
Administer benefits and pension programs, including Sun Life inquiries, data uploads, and terminations, while serving as the primary point of contact for related questions and escalations
Oversee the application of HR programs and policies in Canada, acting as a key point of contact for inquiries and issue resolution
Lead year-end payroll activities, including annual vacation reconciliations, balance prorations, government filings/remittances, and SIN expiration audits
Manage third-party remittances and payments related to government programs, employee benefits, and Workers’ Compensation
Maintain a bi-weekly on-site presence to collect and process payroll-related and statutory documentation (e.g., garnishments, benefit cheques, and government forms)
This Job might be for you if have:
Bachelor’s degree in human resources, Business Administration, or related field preferred
3–5 years in HR operations, shared services, or HR generalist roles preferred
Proficiency in HRIS systems (e.g., Workday), case management tools (e.g., ServiceNow), and collaboration platforms (e.g., Microsoft Teams)
Strong customer service orientation
Excellent communication and interpersonal skills
Ability to manage multiple priorities in a fast-paced environment
Problem-solving and process improvement mindset
Bilingual, English and French Canadian, an asset
What is expected of you and others at this level
Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
May contribute to the development of policies and procedures
Works on complex projects of large scope
Solutions are innovative and consistent with organization objectives
Completes work; independently receives general guidance on new projects
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Defined Contribution Pension Plan
Short- and long-term disability coverage
Work-Life resources
Paid parental leave program
Anticipated pay range: $72,500 - $106,480
Bonus: Yes
This role is eligible for a performance-based annual bonus. Bonus awards are not guaranteed and are determined based on individual performance, company performance, and other business factors, in accordance with the company’s bonus plan
Position currently vacant: Yes
The salary range listed is an estimate and is not guaranteed. Pay at Cardinal Health is determined by multiple factors including, but not limited to, individual and company performance, experience, skills, and other business factors.
Cardinal Health is committed to employment equity and encourages applications from women, visible minorities, Indigenous peoples and persons with disabilities.
Cardinal Health is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Human Resources team is responsible for working with applicants requesting accommodation at any stage of the hiring process.
Cardinal Health Canada is proudly recognized as a Great Place to Work® in Canada. As an essential partner in Canadian healthcare, we strive every day to build a culture of inclusion and collaboration, where team members can be their authentic selves, grow in their careers, and be proud to serve our customer partners.
#Hybrid
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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