At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.
Organization Overview:
At Lilly, we make a difference for people in the world over by discovering, developing, and delivering medicines that help people live longer, healthier, and more active lives.
One of Lilly´s most important corporate objectives are to improve patient outcomes. A key step in achieving this goal is to improve our relationship with external health care providers and health care organizations ensuring a positive experience across all touchpoints that include Thought leaders, consultants, speakers, external stakeholders, and employees, ensuring that this does not limit Lilly´s understanding of a disease, potential treatments and the patients, Health care provider´s and payer´s needs. Therefore, we must prioritize how we engage with health care providers through every touchpoint to ensure we are meeting the needs of the patients we serve.
Global Business Solutions is a global partner that was born in finance and provides unique capabilities that enable Lilly to accelerate the value we bring to patients. It has evolved and expanded into diverse Business Service functions including CMS HCP Contract to Pay.
The Customer Meeting Services HCP Contract to Pay (CMS) team supports Lilly Meeting Owners with meeting planning & oversight, HCPs Contracts and payments execution and the reporting of transfer of value (TOV) to enable compliance with the EFPIA Disclosure Code. The Lilly Meetings & Congresses teams provide support for Meetings Oversight, while the CMS teams located in the GBS complete Health Care Provider (HCP) contracting, payment, expense reimbursement and compliance support.
The CMS Team works cross-functionally with regular interaction with key business partners within the GBS and Global and International Meetings & Congresses network, along with other key connected functions in Lilly, in particular Global Transparency, Global Customer Operations (GCO) and Ethics & Compliance.
Responsibilities:
The primary role of the CMS Analyst/ Sr. Analyst is to provide excellent contracting and payment support to the external Healthcare Professional as well as the internal affiliate business partner. Establish and maintain internal strategic partnerships with compliance, finance, and other functions that can facilitate cross functional work and positively impact customer experience.
• Be seen as a “go-to” information resource for Contracting to Pay queries both from external HCPs and internal business partners.
• Provide excellent customer experience through the timely coordination & execution of HCP contract to pay processes for assigned country. This requires monitoring daily operational dashboard to ensure compliance with pre-defined SLAs & ensuring effective distribution of the dashboard across the team.
• Ensure adherence to Anti-Corruption requirements when interacting with and engaging HCPs.
• Ensure compliance with data capture requirements to support the Lilly’s ToV Disclosure requirements, which may include supporting data correction and reporting queries from Global Transparency team pre or post publication
• Review key metrics & communicate to stakeholders to ensure KPIs are being met & improved
• Ensure efficient and effective issue resolution for queries escalated from CMS HCP Contract to Pay Expert Specialist, including escalating as necessary to the CMS Sr. Managers
• Effectively coach & mentor the CMS Expert Specialist to ensure they deliver excellence and compliance across key processes.
• Demonstrate business process expertise, both functionally and technically and be prepared to train/lead team in same.
• Support global/regional CMS projects as required.
• Support the overall CMS team by demonstrating flexibility in providing cover for team members and training of new team members
• Demonstrate flexibility as this person will be primarily responsible for the French market but support on other markets will also be required
• You may be required to support other markets, language requirements permitting, as the need arises and as deemed appropriate by your line manager
Basic Requirement:
• 3-4 years’ customer facing experience with excellent communications & compliance skills, together with experience identifying and delivering process change
• Bachelor’s Degree (or equivalent work experience)
• Fluency in English and in French is a requirement. Additional Language an advantage
• Experience in Sales Force, SAP P2P module, MS Office including Visio
• Experience with Contracting systems an advantage
Additional skills/Preferences:
• Requires business and/or technical knowledge developed through education or experience using discipline and understanding of key business drivers. Overtime should be able to improve processes, products, and services.
• Be able to create impact at different levels: immediate peers and across teams.
• May lead small to medium projects with small to moderate risk. Effective and agile communications skills are needed.
• Requires analysis of possible solutions to solve and anticipate a range of day-to-day problems including standard and non-standard requests. Be able to provide support on solving issues, within a team or multiple teams over time.
- Ability to respond flexibly and empathetically to customer needs, managing their expectations effectively.
- Ability to work in local/regional/global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external Business Partners.
The GBS focuses on the following foundational pillars across the full organization to ensure a solid and consistent approach to running our business.
Compliance
Demonstrate a strong compliance-oriented mindset & help to build a strong compliance culture.
• Familiarize with all applicable process documentation & training materials to ensure you operate in a fully compliant manner
• Ensure ownership for all applicable Operational controls for your area as well as the remediation for any deficiencies and the sharing of all learnings across the team.
People
• Actively work with the core team members, internal business partners, external support agencies, and Healthcare Professionals to build effective working relationships
Customer
• Demonstrate excellence in all interactions with our internal customers, business partners & external Healthcare Professionals
• Focus on measuring & improving our Healthcare Professional’s experience with the CMS process & teams
Continuous Improvement
• Demonstrate a strong Continuous Improvement oriented approach & help to build a strong Continuous Improvement culture
• Actively work with the core team members & Global and International teams to drive improvements for processes
Additional Information
*Travel Percentage – Up to 10% international travel may be required
Note: When applying internally for a position your current supervisor receives notification that you have applied to the position. We encourage employees to discuss the opportunity with their supervisor prior to applying.
Lilly does not discriminate on the basis of age, race, colour, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
#WeAreLilly
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
#WeAreLilly
