Associate Director of Employee Technology Support

Job Title: Associate Director - Employee Technology Support
Location: Mumbai/Chicago/Toronto
Reporting To: Head of Technology
Department: Credit Technology
Business Unit: Morningstar DBRS (MDBRS)
Job Summary:
We are looking for an experienced and dynamic leader to setup & shape the employee technology support function within MDBRS. This role will handle delivering high quality support experiences, oversight of service delivery across the Global Service Desk (GSD), user devices and application management.
This is a leadership role, requiring a mix of strategic planning, technical oversight, and team leadership.
Key Responsibilities:

• Build and lead a high performing Employee Technology function. This will include hiring, developing, and managing a team of infrastructure engineers.
• Collaborate closely with GSD to ensure prompt, high-quality support services
• Drive initiatives for end-user experience improvement, automation, and standardization
• Oversee end-to-end endpoint lifecycle management including OS imaging, software packaging and deployment, and patch management
• Lead engineering and administrative efforts across platforms including: -
  • User workspaces that include Azure VDIs and AWS Workspaces (OS image and workspace management)
  • Zoom, Microsoft teams, SharePoint, and collaboration tools
  • File server infrastructure on AWS FSx
  • User devices including Laptops, Mobiles, and iPads
• Manage technical on-boarding/off-boarding processes related to devices and user software environments
• Collaborate and coordinate with the Morningstar Central Technology teams and Morningstar Information Security team for adoption of standards and meeting security standards

Preferred Qualifications

• 10+ years of experience in IT infrastructure, employee technology; 2+ years in a senior management role
• Proven experience managing and scaling endpoint environments across cloud infrastructure (especially Azure and AWS)
• Hands-on knowledge of OS deployment (Windows/MacOS), patching tools (Intune, SCCM, Jamf) and collaboration platforms (Zoom, Teams, SharePoint)
• Experience overseeing or partnering with service desk operations
• Experience leading cross-functional teams and delivering technology transformation projects
• Bachelor's degree in Computer Science, Information technology or a related field. Master's degree or certifications (e.g. ITIL, Microsoft, AWS) is a plus.

What success will mean in this role

• Reduced incident resolution times and automation in user provisioning and software deployment
• Seamless coordination between the service desk and infrastructure engineers
• Secure endpoints and collaboration platform that are scalable to account for a growing business
• High employee satisfaction and enablement feedback/scores

Morningstar is an equal opportunity employer.
About Us
Morningstar DBRS is a leading provider of independent rating services and opinions for corporate and sovereign entities, financial institutions, and project and structured finance instruments globally. Rating more than 4,000 issuers and 60,000 securities, it is one of the top four credit rating agencies in the world.
Morningstar DBRS empowers investor success by bringing more transparency and a much-needed diversity of opinion in the credit rating industry. Our approach and size allow us to be nimble enough to respond to customers' needs in their local markets, but large enough to provide the necessary expertise and resources they require. Market innovators choose to work with us because of our agility, tech-forward approach, and exceptional customer service.
Morningstar DBRS is the next generation of credit ratings.
Compensation and Benefits
At Morningstar we believe people are at their best when they are at their healthiest. That's why we champion your wellness through a wide-range of programs that support all stages of your personal and professional life. Here are some examples of the offerings we provide:

• Financial Health
  • 75% 401k match up to 7%
  • Stock Ownership Potential
  • Company provided life insurance - 1x salary + commission

• Physical Health
  • Comprehensive health benefits (medical/dental/vision) including potential premium discounts and company-provided HSA contributions (up to $500-$2,000 annually) for specific plans and coverages
  • Additional medical Wellness Incentives - up to $300-$600 annual
  • Company-provided long- and short-term disability insurance

• Emotional Health
  • Trust-Based Time Off
  • 6-week Paid Sabbatical Program
  • 6-Week Paid Family Caregiving Leave
  • Competitive 8-24 Week Paid Parental Bonding Leave
  • Adoption Assistance
  • Leadership Coaching & Formal Mentorship Opportunities
  • Annual Education Stipend
  • Tuition Reimbursement

• Social Health
  • Charitable Matching Gifts program
  • Dollars for Doers volunteer program
  • Paid volunteering days
  • 15+ Employee Resource & Affinity Groups

Base Salary Compensation Range
$98,208.00 - 1,76,792.00 USD Annual
Total Cash Compensation Range
$1,17,850.00 - 2,12,150.00 USD Annual
If you receive and accept an offer from us, we require that personal and any related investments be disclosed confidentiality to our Compliance team (days vary by region). These investments will be reviewed to ensure they meet Code of Ethics requirements. If any conflicts of interest are identified, then you will be required to liquidate those holdings immediately. In addition, dependent on your department and location of work certain employee accounts must be held with an approved broker (for example all, U.S. employee accounts). If this applies and your account(s) are not with an approved broker, you will be required to move your holdings to an approved broker.
Morningstar's hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. While some positions are available as fully remote, we've found that we're at our best when we're purposely together on a regular basis, typically three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.
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