The Associate Operations Account Specialist manages multi-line accounts, builds relationships with partners, and executes service commitments while ensuring compliance with workflows.
Who Are We?
Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Job Category
Target Openings
What Is the Opportunity?
- Become proficient managing multi-line accounts throughout the lifecycle which could include rating/pricing, quoting and issuing policies as well as handling related account activity
- Contribute to a positive workplace culture by building and maintaining strong working relationships with business partners and brokers
- Gain a rich understanding of business processes by leveraging standardized workflows and compliance guidelines
- Synthesize multiple sources of information to make sound decisions
- Exercise critical thinking and decision-making skills to become a trusted advisor solidifying customer confidence
- Make a difference to our customers by executing on service level commitments and delivering quality products in a timely manner
- Perform other duties as assigned.
- Completion of higher education coursework.
- Insurance Education/Designations (CIP, etc.).
- Accountability: Takes ownership and responsibility for actions and outcomes, performance and results.
- Analytical Thinking and Judgment Decision Making: Identifies current or future problems or opportunities.
- Analyzes, synthesizes and compares information to understand issues.
- Identifies cause and effect relationships and explores alternative solutions to support sound decision making.
- Embracing Change and Leading Transitions
- Remains energized and focused in the face of ambiguity, change or strenuous demands.
- Demonstrates change leadership by influencing and advocating for change.
- Maximizes the benefits of Product and Platform investments through utilization of best practices.
- Communication: Demonstrates effective verbal, written, and listening communication skills.
- Relationship Management: Provides service excellence to internal and external partners, delivering an experience that exceeds the customer expectations.
- Teamwork: Collaboration in situations when actions are interdependent, and a team is mutually responsible to produce desired results.
- Diversity and Inclusion: Values different backgrounds, experiences, cultures, races, etc. and views those differences as assets to be leveraged to accomplish business goals and objectives.
- Embraces diversity of thought that will promote a more inclusive work environment.
- Valuing and Developing Talent: Continuously develops skills and competencies that will better enable you and Enterprise Operations to reach business goals.
- Customer Focus: Provides service excellence to internal or external clients.
- Time Management: Ability to prioritize, highly organized, able to multi-task in order to meet deadlines.
- High School Diploma.
- Basic knowledge of Microsoft Suite applications (Word, Excel, etc.).
- Bilingual in French and English : The role requires proficiency in English to effectively communicate and collaborate with English-only speaking colleagues, as Travelers is an American-owned company
What Is in It for You?
- Health Insurance: Employees and their eligible family members – including spouses, partners, and children – are eligible for coverage from the first day of employment.
- Retirement: Travelers provides a core contribution of 3% of your total eligible earnings to your Deferred Profit Sharing Plan (“DPSP”). Travelers also matches your savings plan contribution dollar-for-dollar up to 5% of base pay.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off (“PTO”) annually, plus the opportunity to purchase additional days to allow for up to a total of 36 PTO days per year. You will also receive twelve paid company Holidays.
- Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.
Top Skills
Microsoft Suite
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