The Associate Sales Process Specialist engages with customers, coordinates sales processes, and provides administrative support while ensuring compliance with certification requirements.
JOB DESCRIPTION
- Engage with customers via telephone or electronic inquiries to address inquiries and admin-related activities
- Coordinate pre- and post-sale actions to ensure customers are meeting Testing Inspection & Certification (TIC) certification requirements and product or service adoption timelines
- Work within standard operating procedures under supervision to develop and share quotes using standardized pricing tools
- Perform client follow-up and aid in turning quotes into orders. Process quotes into Orders using ERP system
- Support Account Managers, Sales Executives and Inside Sales Executives by performing included but not limited to admin-related tasks
- Apply experience and skills to complete assigned work within own area of expertise
- Connect customer to appropriate UL personnel (Account Manager, Sales Executives and Inside Sales Executives, delivery teams and engineers, etc.) when necessary
- Track account history and supply data from internal sources as requested by account owners and representatives to facilitate deeper knowledge of account and account opportunities
- Collaborate with internal resources to resolve customer inquiries and ensure that the customer receives the proper message to ensure complete understanding and results requested
- Based on the relationship and deep understanding of the customer and needs, provide input to account manager, Sales Executive or Inside Sales Executive to inform sales strategy where applicable
- Build an internal UL problem-solving network and proactively engage internal personnel to anticipate problems, improve delivery, and develop solutions that improve ULS' customer experience
- Meet established timelines for pre-and post-sales activities.
- Works with a moderate degree of supervision
QUALIFICATIONS
- High school diploma
- Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software
- 2 years of related experience
- Business acumen and a sufficient understanding of business sales processes
- Sufficient understanding of core UL products / services for aligned industry to effectively generate quotes.
- Experience managing internal systems and data sources
- Strong communication and administrative skills
- English proficiency preferred.
- Ability to multi-task and work under fast pace environment
What We Offer:
This position provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).
Learn More:
Curious? To learn more about us and the work we do, visit our company page www.UL.com
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Top Skills
Crm Software
Erp System
MS Office
UL Solutions Ottawa, Ontario, CAN Office
Ottawa, Canada
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The capital city of Canada and the nation's fourth-largest urban area, Ottawa has proven a rapidly growing global tech hub. With over 1,800 tech companies, many of which are leaders in their sectors, the city's tech talent now makes up more than 13 percent of its total workforce. This growth is driven not only by the big players like UL Solutions and Dropbox, but also by a thriving startup ecosystem, as new businesses emerge to follow in the footsteps of those that came before them.
