About this role
About BlackRock
BlackRock’s purpose is to help more and more people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, our clients turn to us for the solutions they need when planning for their most important goals.
About Client Experience
Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock, making service so simple it becomes a source of alpha. We are organized across 4 key pillars:
1. Client Experience Delivery, client-facing teams orchestrating all aspects of service delivery, and onboarding teams bringing new business onto our platform,
2.Wealth, differentiated capability for both Whole Portfolio and Wealth clients & products, respectively,
3.Client Experience Operations, core client operations teams driving reporting, billing, and onboarding due diligence across the globe, and
4.Client Experience Transformation, accelerating progress towards our CX mission via research and competitive insights, analytics, marketing, business and change management
Team Overview
Team Overview
Role Responsibilities:
- Develop a strong understanding of the function(s) you support, including their operating models, to help identify and support transformation opportunities aligned with strategic priorities.
- Collaborate with functional teams to understand their clients and strategic goals, contributing as a trusted partner in transformation discussions.
- Act as a liaison between functional partners and internal service teams, ensuring smooth coordination across transformation activities.
- Work closely with team members to apply best practices, share insights across initiatives, and contribute to a globally informed perspective.
- Support the execution of strategic change initiatives, tracking progress and helping to ensure timely delivery.
- Assist in measuring the impact of transformation efforts and help prioritize initiatives in collaboration with stakeholders.
Experience:
- 3–6 years of experience in customer/employee experience, program management, business transformation, consulting, client services, or customer insights work using data to inform ideation and solution design or related fields.
- Understand the life cycle of a client and operational services
- Strong written and verbal communication skills, with the ability to engage effectively with senior stakeholders.
- Demonstrated organizational and project management skills, with the ability to manage multiple priorities in a fast-paced environment.
- Experience working in cross-functional teams and contributing to enterprise-level initiatives.
- Ability to work independently and collaboratively, with a proactive and solution-oriented mindset.
- Exposure to change management practices and an interest in developing skills in this area.
- Awareness of global business environments and sensitivity to regional and cultural differences.
- Familiarity with MSD (Microsoft Dynamics) and Case Management systems; experience with AI tools or platforms is a plus.
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
