Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.
Remote in following States Only: NY, CT, FL, GA, NJ, NC, SC, TN, TX, & VA.
Overview
Act as subject matter expert for assigned products, providing technical support for client operations, ongoing development, and maintenance activities. Works to ensure that product service levels are met, research and documents bugs, and coordinates the execution and validation of product upgrades and environment maintenance.
Responsibilities
- Coordinates product activities across architecture, engineering, support, development and the client (as appropriate) to ensure service levels are met
- Coordinates and drives compliance with change control policies and processes across all products
- Participates in product maintenance activities
- Provides production support for internal and client use of the product
- Facilitates client case management across functional teams for product
- Interacts with Business Analysts during the software build or configuration and testing process
- Maintains technical documentation based on standard operating procedures in support of the assigned application and/or client account
- Identifies the common causes of defects, prioritize them and systematically remove them
- Utilizes existing product documentation to support the operation of assigned products
- Maintains a working knowledge of bug/issues being tracked
- Conducts proactive health checks and participates in the response to documented system alerts
- Maintains a working knowledge of product program team status reporting
- Interacts with onsite/remote counterparts on the requests/incidents to obtain clarifications and provide resolutions, as appropriate
- Basic understanding and ability to interpret HL7 message structure and format, can troubleshoot HL7 interface errors. Particularly ADT and SIU transactions.
- Be part of 24x7 support of the applications and helping troubleshoot problems when they surface
- Assists in supporting activations for application upgrades and maintenance activities
Qualifications
Academic and Professional Qualifications:
- Bachelor’s degree or equivalent/years of experience required.
- Compliance with L1 internal certification program (Required)
Experience:
- 0-2 years relevant work experience (Preferred)
- 0-2 years Providing technical support for assigned applications (Preferred)
- Altera Solutions, supported applications and knowledge of Altera clients and familiarity with the healthcare industry in general
- Software support experience demonstrating troubleshooting/analytical skills
- Software development life cycle
- Project Management
- Configuring and using one or more applications or components
Travel Requirements:
- May require other travel for business needs.
Working Arrangements:
- Work is performed in a remote environment with minimal exposure to health or safety hazards.
Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.
Salary Range
$52,990—$69,659 USD
Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
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