BDS Product Manager

Posted 7 Days Ago
Remote
3-5 Years Experience
Food
The Role
The BDS Product Manager will lead a team in delivering CRM, PXM, and DAM solutions, managing service delivery processes and collaborating with business users. Responsibilities include lifecycle management, service management with vendors, budget oversight, and fostering a high-performance work environment.
Summary Generated by Built In

Job Description:

We are seeking a skilled leader to manage a team that delivers functional and technical expertise in CRM (Customer Relationship Management), PXM (Product Experience Management), and DAM (Digital Asset Management). This role encompasses the design, development, deployment, and ongoing support of our Global Applications portfolio for business users. You will drive ITIL Service Delivery processes, oversee continuous improvement initiatives, and play key roles in deployment and service introduction projects.

As a manager of two direct reports, you will foster a high-performance collaborative environment. This position requires global oversight and remote management, facilitating coordination and communication across multiple Mars DT internal teams and divisions. You will also engage with business users to ensure the effective delivery of core product and service requests within the CRM, PXM, and DAM domains.

What are we looking for?

  • IT Background

  • ITIL, PMI, Agile, DevOps, and Scrum certifications will be a plus

  • CRM/PXM/DAM function knowledge is preferred within an FMCG (Fast Moving Consumer Goods) industry.

  • 5-7 Years of experience preferred in service management

  • Agile and DevOps experience will be a plus

  • Capable and Flexible to develop IT Knowledge and Leadership

  • Architecture and Functional knowledge in CRM/PXM area

  • Demonstrate Line Management Experience and Capability

  • Ability to work effectively in a flexible and changing environment and manage multiple activities and priorities

  • Financial and Budget management experience

What will be your key responsibilities?

  • CRM (Customer Relationship Management)/PXM (Product Experience Management) /DAM (Data Assert Management) Product Management overall accountability, including lifecycle management for services and products

  • Support, Influence, and contribute with Leadership to define a strategy for IT Solutions, in line with operational excellence strategies and Transformational programs and business capabilities strategies

  • Maintain awareness of industry directions for products and services in the CRM/PXM areas to define new, cost-effective solutions or optimally evolve existing solutions.

  • Service management with 3rd Party vendors based on role model operational excellence, with overall accountability on the metrics for service (SLAs. Availability, performance, etc)

  • Accountable for regular status updates to stakeholders on progress for all demands raised by Business

  • Development management with 3Rd Party vendors based on role model development excellence, with overall accountability on metrics for development

  • Escalation point for any business demands, working with his team and Business stakeholders to address, engaging all resources needed to solve this demand

  • Sustain the user community and develop the key users, functional experts and product owners network.

  • Engage and collaborate with other teams when is needed (for example: Platform, Database, Security, Processing, Deployment, Development, other BCF towers in BDS, etc.) to address Business needs

  • Collaborate with projects according to Mars DT signature processes, including assigning and facilitating Product BDS Co-Pilot for programmes and projects

  • Budget management for all product areas and functions.

  • Line Management of a team, with coach and development as well responsible to assure resources knowledge on Mars business processes and development/projects techniques and methodologies

  • Role model agile behaviours & methods with customers and peers

  • High level of Customer satisfaction accountability

  • Ensure a succession plan with the team

What can you expect from Mars?

  • Work with over 130,000 diverse and talented Associates, all guided by The Five Principles.

  • Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.

  • Best-in-class learning and development support from day one, including access to our in-house Mars University.

  • An industry competitive salary and benefits package, including company bonus.

#TBDDT

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Top Skills

CRM
Dam
Pxm
The Company
HQ: McLean, VA
41,866 Employees
On-site Workplace
Year Founded: 1911

What We Do

For more than a century, Mars, Incorporated has been driven by the belief that the world we want tomorrow starts with how we do business today. This idea is at the center of who we have always been as a global, family-owned business. Today, Mars is transforming, innovating and evolving in ways that affirm our commitment to making a positive impact on the world around us.

Across our diverse and expanding portfolio of confectionery, food, and petcare products and services, we employ 133,000 dedicated Associates who are all moving in the same direction: forward. With $40 billion in annual sales, we produce some of the world’s best-loved brands including DOVE®, EXTRA®, M&M’s®, MILKY WAY®, SNICKERS®, TWIX®, ORBIT®, PEDIGREE®, ROYAL CANIN®, SKITTLES®, WHISKAS®, COCOAVIA®, and 5™; and take care of half of the world’s pets through our pet health services AniCura, Banfield Pet Hospitals™, BluePearl®, Linnaeus, Pet Partners™, and VCA™.

We know we can only be truly successful if our partners and the communities in which we operate prosper as well. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our Associates to take action every day to help create a world tomorrow in which the planet, its people and pets can thrive.

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