Bilingual Business Analyst (100% remote)

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our dynamic team specializing in DB pension and benefits plans as an IT Business Analyst. Your expertise will help design high-value technological solutions for a strategic finance systems transformation, replacing our current accounting system with a modern, enterprise-grade solution. This is a medium to long-term project that will significantly enhance our product offerings for both internal operations and client implementations.
Working in an Agile SAFe environment, you'll collaborate closely with Product Owners and development teams to transform complex business needs into concrete technological solutions. Your expertise in finance and accounting systems will be essential as you conduct comprehensive needs analysis, lead solution design, and guide the transition from our current system to a more advanced platform.
This role offers the opportunity to make a lasting impact on our technological infrastructure while working with cutting-edge solutions that serve both our internal stakeholders and external clients in the pension and benefits industry.

What you’ll do

• Gather and synthesize business needs into detailed functional specifications
• Participates in the high-level design solution and estimation process
• Designs the solution for the software product in line with solution architecture and technical roadmap
• Work closely with the development team to define the functional specifications and system modifications required to meet objectives (including non-functional requirements)
• Provide technical support and leadership in the event of escalation of incidents or service interruptions to ensure that they are resolved effectively Designs intuitive solutions that add value to users
• Has the ability to break down development items into small increments that benefit users in collaboration with Software Product Owner (SPO)
• Has the ability to produce documentation for user community (such as release notes)
• Ability to document designs within allotted timeframes
• Works with Developers and QA to ensure that the detailed design is fully understood, and the development initiatives are in line with design
• Collaborate with developers and QA specialists to ensure the detailed design is well understood, developments align with the design, and quality deliverables are achieved

What you bring

• A bachelor's degree in a relevant field (Accounting, Finance, Computer science, Management, Actuarial Science, Mathematics or equivalent)
• 5+ years of relevant experience in business analysis
• Fluency in both French and English, verbal and written
• Strong analytical skills
• Excellent ability for synthesis and great ease in understanding, systematizing, and popularizing technical concepts
• Demonstrated experience in configuring, integrating, or supporting enterprise-grade financial accounting platforms 
• Ability to understand and use common computer technologies
• Excellent interpersonal and communication skills
• Experience with Agile methodologies, particularly the SAFe (Scaled Agile Framework) is considered an asset
• Holding an accounting designation is considered an asset

What’s in it for you

• High-Impact Projects: Contribute to large-scale, transformational initiatives that make a meaningful difference across the organization.
• Diverse Exposure & Growth: Gain valuable experience across multiple domains - from finance and accounting systems to modern enterprise architecture - while working with both internal stakeholders and external clients, broadening your professional expertise.
• Cutting-Edge Technology: Move beyond legacy environments to design and implement modern, advanced solutions, keeping your technical skills current and marketable.
• Collaborative Agile Environment: Work in a dynamic, cross-functional team using Agile SAFE methodology, eliminating silos and fostering continuous learning and professional development with a collaborative global team.
• Work-Life Balance: Enjoy flexible work arrangements with remote or hybrid options that support your personal and professional well-being.
• Comprehensive TELUS Benefits: Access competitive benefits including retirement and investment options, mental health support, and additional perks that come with being part of TELUS Health.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.