About this role:
Wells Fargo is seeking a Bilingual Customer Service Representative for a vacancy in our Mississauga office.
In this role, you will:
Required Qualifications:
Desired Qualifications:
Job Expectations:
Wells Fargo is seeking a Bilingual Customer Service Representative for a vacancy in our Mississauga office.
In this role, you will:
- Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
- Interact with customer service team and perform moderately complex customer support tasks
- Manage risk by following all policies and procedures and staying abreast of changes to them
- Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed
- Receive direction from customer service supervisor and escalate non-routine questions
Required Qualifications:
- 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Bilingual in French and English
Desired Qualifications:
- Excellent, professional phone and communication skills, interpersonal, verbal, and written with the goal of influencing outcomes
- Must be able to build positive, productive relationships with customers and team members
- Excellent listening, trouble shooting, problem solving and analytical skills with ability to resolve conflict effectively
- Strong organization, time management, and multitasking skills
- Self-starter with ability to work independently
Job Expectations:
- Must be able to attend full duration of required training period
- Ability to work additional hours as needed
- Must work on-site at the location posted
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