Bilingual Customer Success Billing Specialist

What we do. 

We are a VoIP telecommunications provider for businesses in Canada. We supply a communications solution aimed at improving the way Canadian organizations connect - our solutions are available through your browser, mobile device, and desk phone.

Who we are. 

Net2phone Canada is breaking down the pre-conceived barriers in Canadian Telecom.

We are a true Customer Success focused organization; which means doing our best to ensure our VoIP platform and communication services are tailored to our clients specific needs; and supported with speed, knowledge, precision and friendliness.

Providing the absolute best customer experience is always our top priority. 

Forget the 45 minute hold times- we average 1 minute wait times to reach a live, Canadian based support specialist. 

About the role. 

As the first point of contact for all billing and account related inquiries, our Customer Success Billing Specialists develop strong relationships with our customers and strive to make them successful in every interaction. Working in Salesforce, you will monitor open cases, respond to calls and emails, and proactively connect with customers to foster and maintain value-driven relationships. 

What you’ll do. 

• Respond to billing inquiries via phone and email meeting the net2phone Canada’s Service Level 
• Manage payments and credits, billing questions, and update account information with attention to detail and accuracy
• Create initial invoices for new accounts
• Prepare accounts for billing closure and issue final invoices
• Assist the Customer Success and Finance teams in their day-to-day activities and projects as required
• Utilize data to identify at-risk customers, or opportunities for expansion and collaborate with the Customer Success team
• Contribute to developing and refining processes related to the billing department
• Work in a collaborative environment with several teams in Client Services to investigate billing cases
• Tracking accounts, identifying and developing new opportunities for expansion across the customer’s business to ensure contracted subscription growth and increased solution adoption across the organization
• Assisting in the design and implementation of Customer Success and Billing best practices and trends
• Maintaining product expertise across the net2phone Canada product line

What you need to be a Customer Success Billing Specialist with us.

• 1+ years of customer service/experience
• Outstanding organizational skills with a strong attention to detail 
• French-English Bilingualism is required.
• Never-ending curiosity (you’re going to meet a lot of different businesses!)

What we offer. 

• Join an amazing team culture that values work-life balance.

• Accessible team socials (virtual and in person).
• Learning opportunities and growth.
• Paid time off, sick & family days as well as paid volunteer days.
• Ability to work remotely.
• $2,000 in health & wellness benefits 

Job Type: Full Time, Permanent

Schedule: Monday to Friday 9am-5pm EST.

Compensation: $ 43,000-48,000 CAD

Location: Ottawa. This is an in-office hybrid position – with the potential to work remotely 2-3 days a week- we want you to be in the middle of all the action!

Looking for a change? Want to do something new? Need to make a difference? It’s time to learn, do, and become more than you ever thought possible.

net2phone Canada is committed to creating an inclusive environment where all employees and clients feel like they belong. We encourage applicants with a wide range of abilities and we provide an accessible candidate experience. Accommodations are available on request for candidates taking part in all aspects of the selection process.