Bilingual Inside Sales Representative II

Work Schedule

Environmental Conditions

Job Description

At Thermo Fisher Scientific, our industry-leading scale gives us broad commercial reach, unique customer access, and a global footprint. We support customers across research, clinical, and commercial production, helping them solve some of the world’s toughest challenges. Join our Sales & Marketing team and make an impact through meaningful customer relationships and sales.

Based at our Canadian Head Office in Ottawa, Ontario, the Inside Sales Representative manages a defined territory of new and existing Canadian customers. You’ll build customer relationships, identify opportunities to grow the business, and support customers across a broad portfolio of research products and services.

Based at our Ottawa office, you’ll connect with customers by phone, email, and Microsoft Teams, and work with customers and internal partners in both English and French. The role includes a one-week onboarding program in the United States and required travel for sales meetings during the year. You may also have opportunities to meet customers face-to-face.

• Build and maintain relationships with purchasing contacts, end users, and other customer stakeholders in your assigned territory.
• Contact existing and prospective customers by phone, email, and other channels to understand their needs and identify opportunities.
• Recommend relevant products and services from a broad portfolio, and introduce customers to new offerings.
• Develop relationships across customer accounts and work with internal teams and suppliers to connect customers with the right resources.
• Research competitor and industry activity to inform territory plans and customer conversations.
• Manage pricing and negotiate within established guidelines to support customer needs and territory profitability.
• Advise customers about product availability, supply and pricing trends, and inventory considerations.
• Maintain accurate customer records, sales activity, territory information, and required reports in Salesforce, the CRM system.
• Identify customer issues or potential problems and involve your supervisor or other appropriate partners when needed.
• Represent Thermo Fisher Scientific professionally in all customer interactions.

The education, experience, language skills, and capabilities below describe what you’ll need to succeed in this role.

• Bachelor’s degree required; a degree in a science-related field is preferred.

• At least two years of experience in sales or a laboratory environment is required.

• Fluency in both English and French is required to communicate effectively with customers and internal partners in both languages.

• Strong interpersonal, oral, written, and presentation skills.
• Ability to set goals, organize work, and achieve results.
• A strong commitment to serving customers and delivering excellent customer service.
• Ability to manage multiple priorities and meet deadlines.
• Willingness to travel for onboarding and sales meetings.
• Demonstrated commitment to Thermo Fisher’s Four I’s: Integrity, Intensity, Innovation, and Involvement.

Compensation