Bilingual Internal Business Development Manager

The Internal Business Development Manager (IBDM) plays a key role in growing Manulife Travel Insurance sales across an assigned territory in Quebec. Working primarily from home, this bilingual (French / English) role focuses on educating, training, and supporting travel agency partners—helping them confidently sell travel insurance while building long‑term, trusted relationships.

Blending business insight with creativity, the IBDM works closely with Travel Agency Managers and front‑line travel advisors to identify growth opportunities, strengthen sales skills, and deliver engaging learning experiences. This role is ideal for someone who enjoys coaching others, influencing results, and working in a fast‑paced, partner‑focused environment.

Responsibilities

Territory & Relationship Management

• Manage and grow an assigned portfolio of travel agencies and key accounts

• Identify and develop new business opportunities with agencies not currently supported

• Lead contract discussions, onboarding, and renewals in collaboration with internal partners

• Act as a trusted advisor to agency leaders on travel insurance sales strategies and business planning

Training & Education

• Design and deliver engaging virtual training sessions for travel advisors, managers, and independent contractors

• Facilitate new‑hire training, product launches, and ongoing skill‑development sessions (one‑on‑one and group)

• Use a variety of modern, creative training methods to motivate and engage adult learners

• Ensure all learning experiences are high‑quality, relevant, and aligned with partner needs

Collaboration & Performance

• Partner with National Client Managers to meet required training commitments per client

• Maintain a weekly activity and sales log to track engagement and outcomes

• Participate in bi‑weekly national and departmental meetings

• Proactively address issues or concerns, working toward positive and respectful resolution

• Maintain working knowledge of provincial licensing requirements across Canada

Shared Responsibilities

• Contribute to national and regional travel insurance sales plans

• Support national meetings, conferences, and partner events (virtual and occasional in‑person)

• Participate in the planning and delivery of national and regional partner events

• Support strong partner experiences and positive Net Promoter Score (NPS) outcomes

Required Qualifications

• 3–5 years of experience working with travel insurance products

• Strong facilitation, presentation, and training delivery experience

• Proven ability to manage multiple priorities in a dynamic environment

• Experience delivering large‑group training sessions (minimum 2 years)

• Knowledge of adult learning principles

• Ability to work independently from a home‑based office

• Willingness to travel occasionally, as required

• The successful candidate will be required to communicate in English and French to support clients from various provinces outside of Québec.

Preferred Qualifications:

• Adult Education, Training, or Facilitation certification

• Experience working in project‑based environments

• Experience supporting national or regional sales initiatives

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Salary & Benefits

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.