Billing Specialist

At AffiniPay, we're continuously tackling exciting and interesting problems to define the direction of the financial technology industry and transform the way professionals get paid! Our drive to become leaders in Fintech has fostered our fast-moving, growth-focused culture. We've assembled teams of highly collaborative problem solvers who are passionate about both personal and company growth. We are eager to create, work together, and do whatever it takes to get the job done. We also know that our people are our greatest asset and responsible for our ultimate success. As such, we invest in our team-members' growth and development, recognize accomplishments, and celebrate successes together. We're building a winning team, and we need more creative, collaborative, and fun-loving people to help us get the job done!
We are seeking a detail-oriented and experienced Billing Specialist to join our Revenue team. Reporting to the Revenue Manager, the ideal candidate will be responsible for managing the end-to-end billing process, ensuring accurate invoicing, payment collections, and reconciliation of accounts. Proficiency with Stripe is essential, as you will manage recurring billing, refunds, disputes, and payment gateway operations.
What You'll Do

• Invoicing & Billing Operations
• Audit auto generated invoicing and credit memo runs for completeness and accuracy
• Manage subscription-based billing using Stripe's recurring payment features
• Ensure all billing processes are compliant with company policies and regulatory requirements
• Update customer accounts for subscription changes, plan changes, and maintain customer data hygiene
• Ensure receipt of proper documents for sales tax exemptions
• Lead efforts to automate processes by developing a deep understanding of source data and end user needs; work across departments to gather data for implementation, design and oversight of processes (i.e. setting up billing and payment schedules).

• Stripe Management
• Monitor and reconcile transactions in Stripe
• Set up and maintain Stripe payment plans, discounts, and tax configurations
• Handle Stripe-related customer issues such as chargebacks, refunds, and failed payments
• Collaborate with engineering or product teams to troubleshoot and improve Stripe integrations
• Account Reconciliation
• Reconcile payment records and resolve billing discrepancies
• Own accounts receivable responsibilities such as maintaining a clean Aging report and ensuring credit memos are applied accurately
• Analyze month over month Accounts Receivable balance fluctuations

• Customer Support
• Respond to customer inquiries regarding billing issues promptly and professionally
• Provide outstanding service to internal and external stakeholders
• Partner with customer success to ensure customer care and experience is best in class
• Reporting & Analysis
• Prepare billing and payment reports for finance and executive leadership
• Identify and recommend process improvements to optimize billing efficiency and customer experience

About You

• 2+ years of proven experience as a Billing Specialist, AR Analyst, or similar role
• Hands-on experience with Stripe (e.g., dashboard, API tools, subscriptions)
• Familiarity with financial regulations and GAAP
• Excellent analytical and problem-solving skills
• High proficiency in Excel/Google Sheets; experience with accounting software is a plus (e.g., Workday, QuickBooks, NetSuite, Xero)
• Strong organizational skills and attention to detail
• Excellent communication and customer service skills

Preferred Qualifications

• Experience in SaaS or e-commerce environments
• Knowledge of additional payment gateways or billing platforms
• Bachelor's degree in Finance, Accounting, or a related field