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At Viral Nation, we specialize in building social-first ecosystems for brands to connect with the modern consumer journey. Our integrated solutions align strategy, talent, media, and technology with culturally relevant creativity to scale the world’s fastest-growing digital brands. Viral Nation offers a fluid, creative, and growth-oriented environment that will support your ambitions to apply your talents in an open, collaborative, and fast-paced culture. Our ability to stay at the forefront of the industry has fuelled our success and will guide us in paving the path forward. We’re driven to push boundaries and think beyond today to deliver strategies, and we’re just getting started.
While we continuously exceed our goals, we need your help – our success is only as great as our people. Strong performance leads to high expectations, and we must keep raising the bar!
The Brand Safety & Compliance Coordinator is embedded within the Client Services team and supports the safe, accurate, and efficient execution of creator marketing campaigns. Working closely with account teams, Creator Relations, and cross-functional partners, this role ensures creators are properly vetted, campaign information is accurately maintained across internal systems, and creator content is reviewed against client-specific brand safety requirements.
This role is essential to ensuring creator partnerships are operationally sound and aligned with each client’s brand safety expectations. The ideal candidate is highly detail-oriented, comfortable managing multiple campaign workflows and systems, and able to exercise sound judgment when identifying and escalating creator or content risks to Client Services leads.
Responsibilities:
- Own the end-to-end operational management of creators across assigned client campaigns, from initial intake and vetting through launch and post-launch monitoring;
- Validate creator information and maintain accurate records across internal systems, providing account teams with reliable campaign data;
- Review creator content and profiles against client-specific brand safety guidelines, campaign requirements, and approved escalation protocols;
- Document findings clearly and escalate potential risks to the appropriate Client Services lead for decision-making, identifying risks proactively before they affect campaigns;
- Monitor live creator activity and campaign compliance, partnering with Client Services, Creator Relations, and other cross-functional teams to communicate findings;
- Support decisions regarding creator suitability and campaign continuity;
- Manage multiple client campaign workflows simultaneously while maintaining accuracy, responsiveness, and adherence to established Client Services processes;
- Build strong working relationships with internal teams to support seamless campaign execution, balancing speed and quality in a deadline-driven environment.
Qualifications and Skills:
- 2+ years of experience in influencer marketing, creator operations, digital marketing, or a related field.
- Strong understanding of social media platforms and the creator/influencer landscape.
- Exceptional attention to detail, with the ability to spot inconsistencies and ensure data accuracy across systems.
- Sound judgment and critical thinking skills, particularly when evaluating creators and content against client-specific brand safety guidelines and campaign requirements.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Proficiency in spreadsheet tools (e.g., Google Sheets or Excel) and comfort working with large datasets.
- Excellent written and verbal communication skills, with the ability to clearly document and escalate issues.
- Ability to partner effectively with Client Services, Creator Relations, and cross-functional campaign teams.
- Comfort working with sensitive or nuanced content.
- Experience with creator vetting, influencer campaign operations, campaign content review, brand safety, or advertising compliance workflows is an asset.
- Experience working with internal tracking systems, CRMs, or workflow tools is an asset.
Where an offer falls within this range is determined through the interview process. Candidates are benchmarked by the hiring team based on role scope, relevant experience, skill alignment, and expected impact, using consistent and objective criteria.
At Viral Nation, compensation is structured, performance-led, and market-aligned. Pay decisions are intentional, based on role requirements, performance, and market alignment by country, and are set to maintain internal pay equity across comparable roles and levels.
Compensation progression is tied to demonstrated performance, expanded scope, and sustained contribution over time, not tenure alone. Employee compensation is reviewed regularly through formal performance reviews and check-ins to ensure alignment with role expectations and impact.
DEI Commitment:
Viral Nation is committed to diversity, equity and inclusion in our agency. Viral Nation welcomes applications from people with visible and non-visible disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruiting and selection process.
