Perform business analysis and requirements documentation, evaluate existing procedures and data structures, define interfaces and data dictionaries, identify and prototype redesigned business processes, specify modifications to automated processes, and establish acceptance test criteria while supporting departmental methodologies.
Company Description
Job Description
Toppazzini and Lee Consulting (T&L) is a botique consulting firm located in Ottawa, Ontario, Canada. T&L specializes in process transformation and optimization in the public sector, health care, manufacturing and financial services. Although our focus is on the utilization of Lean Six Sigma techniques our firm assist clients in all aspects of their transformation from business concept to implementation.
Job Description
We are establishing a pool of qualified candidates to fill level 1,2 and 3 Business Analyst consultants to be filled on as needed basis. Preference will be given to those with a business analyst certification.
QualificationsWe are looking for candidates with 5 plus experience in the following areas:
- Develop and document statements of requirements for considered alternatives.
- Perform business analyses of functional requirements to identify information, procedure, and decision flows.
- Evaluate existing procedures and methods, identify and document items such as database content, structure, application subsystems.
- Develop data dictionary.
- Define and document interfaces of manual to automated operations within application subsystems, to external systems, and between new and existing systems.
- Identify candidate business processes for re-design, prototype potential solutions, provide trade-off information and suggest a recommended course of action.
- Identify the modifications to the automated processes.
- Establish acceptance test criteria with client.
- Support and use the selected departmental methodologies
Additional Information
The candidate should have a valid clearance of enhanced or greater issued by Public Works and Government Services Canada.
Similar Jobs
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
Supports identity and access management, troubleshoots internal business systems, resolves technical tickets, validates system functionality, manages engineering escalations, supports critical incidents, automates workflows, and documents resolutions. The role works across Salesforce, Amazon Connect, Okta, Jira, and other tools while partnering with support, product, and engineering teams to improve system reliability and user experience.
Top Skills:
Amazon ConnectGitGoogle WorkspaceJavaScriptJIRAOktaPythonSalesforce
Blockchain • Fintech • Mobile • Payments • Software • Financial Services
Supports identity and access management, troubleshoots technical issues across Salesforce, Amazon Connect, Okta, and internal systems, and resolves tickets for internal support teams. The role validates system functionality, manages Jira escalations, partners with engineering during incidents, automates workflows, documents solutions, and identifies recurring issues for systemic improvement. It requires strong technical troubleshooting, communication, organization, and the ability to interpret code, logs, and system configurations.
Top Skills:
Amazon ConnectGitGoogle WorkspaceIamJavaScriptJIRAOktaPythonSalesforce
Artificial Intelligence • Software • Analytics • Utilities
Own end-to-end delivery for a portfolio of recurring client service engagements. Lead client meetings, manage backlogs and competing priorities, gather requirements, identify operational gaps, and translate business needs into Sitetracker configurations. Apply Salesforce concepts to troubleshoot platform issues, improve adoption, maintain service velocity, and build trusted customer relationships. Proactively develop future work opportunities while creating scalable delivery practices and client-facing materials.
Top Skills:
SalesforceSalesforce FieldsSalesforce FlowsSalesforce LayoutsSalesforce ObjectsSalesforce RulesSitetracker
What you need to know about the Ottawa Tech Scene
The capital city of Canada and the nation's fourth-largest urban area, Ottawa has proven a rapidly growing global tech hub. With over 1,800 tech companies, many of which are leaders in their sectors, the city's tech talent now makes up more than 13 percent of its total workforce. This growth is driven not only by the big players like UL Solutions and Dropbox, but also by a thriving startup ecosystem, as new businesses emerge to follow in the footsteps of those that came before them.
