Business System Analyst

Title: Business System Analyst

Department: Information Technology

Location: 6300 Steeles Ave West, Woodbridge

Total Potential Compensation: $99,000-$120,000

Position Summary:

407 ETR is seeking a Business System Analyst to join their Information Technology team. The successful candidate will be responsible for working closely with cross-functional teams to analyze, optimize, and enhance our loyalty program offerings.

Key Responsibilities:

• Collaborate with stakeholders to gather and document requirements, ensuring loyalty program features align with business objectives.

• Act as a liaison between business teams, product managers, and technical teams, ensuring alignment and clear communication.

• Provide expertise in the documentation and elicitation of detailed business requirements and their translations into system specific context, as it relates to specific modules, and related mobile applications. Recommend policies/procedures regarding program specific requirements, communicates change to related areas.

• Maintain strong documentation standards and version control across platforms such as Confluence, SharePoint, and Jira.

• Review and analyze technical documentation including solution designs, system architecture diagrams, data flow diagrams, API specifications, integration documents, and support handover artifacts.

• Validate technical documents for completeness, accuracy, consistency, and alignment with approved business and functional requirements.

• Ensure traceability between business requirements, functional specifications, and technical designs.

• Identify gaps, ambiguities, or risks in technical documentation and work with technical teams to resolve them.

• Support project implementation by preparing and reviewing User Stories, conducting UAT (User Acceptance Testing), and assisting in rollouts

Qualifications:

• Minimum of 5 years of experience as a Business Systems Analyst role, working on large project/program implementations.

• Post-secondary education in Computer Science or Engineering or equivalent education and experience.

• Strong understanding of CRM / Loyalty Solutions (good to have Salesforce experience).

• Understanding of Mobile Applications (iOS and Android).

• Proficiency in data analysis tools (e.g., Excel, SQL).

• Experience in JIRA.

• Experience managing information technology software or system implementation projects.

• Strong analytical mindset with the ability to turn data into actionable insights.

• Excellent written and verbal communication skills, with a talent for simplifying complex information.

• Proactive and solution-oriented with a track record of tackling challenges effectively.

• Excellent relationship building and stakeholder management skills.

• Strong understanding of Agile methodology.

We are actively seeking to fill this role as it is a current vacancy.

About 407 ETR

Highway 407 ETR is an all-electronic open-access toll highway located in the Greater Toronto Area in Ontario, Canada. The highway spans 108 kilometres from Burlington in the west to Pickering in the east. 

407 International Inc. is the sole shareholder of 407 ETR and is owned by: 

• Cintra Global S.E., a subsidiary of Ferrovial S.A. (48.29%)

• Canada Pension Plan Investment Board (CPP Investments) and other institutional investors with non-controlling interests (44.20%)

• Public Sector Pension Investment Board (PSP Investments) (7.51%)

Learn more at 407etr.com

Note: At 407 ETR, we are committed to fostering a diverse, equitable, and inclusive work environment. We value the unique perspectives and backgrounds of all individuals, and we firmly believe that our individual differences make us stronger as a whole.

Our commitment to inclusion extends beyond recruitment and encompasses an inclusive workplace culture through raising awareness, ongoing training, and encouraging feedback. We aim to create a safe and supportive environment where all employees can thrive.

Accommodation for disabilities or other grounds protected by human rights legislation are available upon request for candidates taking part in all aspects of the employment selection process.