Analyze, design, and implement systems to optimize processes. Collaborate with teams to translate business requirements into scalable tech solutions, focusing on tools like Salesforce and Workato.
NeoWork is looking for a proactive and analytical Business Systems Analyst to join our client's growing team in the Software Development industry. As a bridge between business needs and technology solutions, you will be responsible for analyzing, designing, and implementing systems that optimize internal processes and support digital transformation initiatives.
If you thrive in cross-functional environments, excel at translating complex requirements into scalable solutions, and enjoy working with tools like Salesforce, Looker, and Workato, this role is for you.
Responsibilities- Elicit, document, and prioritize business requirements across departments (Finance, Sales, Marketing, Operations).
- Analyze business processes and identify opportunities for automation and optimization.
- Translate business requirements into clear technical specifications and solution designs.
- Collaborate with technical teams to build and implement scalable technology solutions.
- Design, build, and maintain Workato integrations; support integration management.
- Conduct end-to-end QA, including Salesforce testing, defect documentation, and UAT.
- Provide ongoing user support and troubleshooting across Salesforce, Looker, Workato, and other systems.
- Maintain system documentation: user guides, training materials, and process flows.
- Support RevOps tech stack management: provisioning, vendor relations, data enrichment, and enablement.
- Lead change management initiatives to drive adoption and continuous improvement.
- Bachelor's degree in Business Administration, Information Systems, or a related field.
- 3+ years of experience as a Business Systems Analyst or similar role.
- Strong proficiency with:
- Salesforce (Admin, QA, API architecture, reporting, support)
- Google Workspace (Google Sheets, Google Slides)
- Looker (LookML, SQL)
- Workato or similar iPaaS platforms
- Experience working with ERP systems like NetSuite is a plus.
- Strong analytical thinking and problem-solving skills.
- Excellent communication and collaboration abilities with both technical and non-technical audiences.
- Comfortable working independently in a fast-paced, remote environment.
- Cultural sensitivity and ability to engage with international stakeholders.
- Fluent English communication skills.
- Reliable computer and stable internet connection.
- Full-time, permanent employment
- Colombia: Contrato de Trabajo a Término Indefinido
- Argentina: Contrato de Trabajo por Tiempo Indeterminado
- All legally mandated benefits based on local regulations
- Health insurance
- Upskill/learning allowance
Top Skills
Google Workspace
Looker
NetSuite
Salesforce
SQL
Workato
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The capital city of Canada and the nation's fourth-largest urban area, Ottawa has proven a rapidly growing global tech hub. With over 1,800 tech companies, many of which are leaders in their sectors, the city's tech talent now makes up more than 13 percent of its total workforce. This growth is driven not only by the big players like UL Solutions and Dropbox, but also by a thriving startup ecosystem, as new businesses emerge to follow in the footsteps of those that came before them.
