Campaign Operations Associate (Canada)

What is the Role?

Place Exchange is on a mission to transform the entire OOH channel to be truly programmatic for buyers and sellers.  To help us with that mission, we are seeking a Campaign Operations Associate to join us and be part of one of the fastest-growing traditional media channels.

We're seeking a customer-focused technical associate to ensure the smooth operations of campaigns executed on Place Exchange’s platform. An ideal candidate would be: highly organized, an excellent communicator, capable of analyzing data and troubleshooting problems, and good at balancing multiple priorities. If you like working with data and enjoy finding effective ways to build processes and tools, we want you to join Place Exchange as we bring innovations to the OOH industry to open it up to programmatic buying.  In this role you’ll learn about digital out of home and the entire process of programmatic auctions in digital media.

This is a remote role.  This employee will be participating in shift coverage spanning 9AM to 6PM EST. 

Responsibilities:

• Work closely with Sales and Client Success to prevent and resolve pre- and post-launch issues 
• Comprehensive handling of inbound requests
• Leverage reporting to proactively monitor performance 
• Timely escalation and follow through to resolution on all issues outside of individual scope
• Frequent, consistent communication across internal and external teams
• Convey technical concepts to non-technical audiences
• Contribute to processes and documentation on setup, validation, and troubleshooting campaigns

What You’ll Bring:

• 2-4 years of professional experience in digital advertising (experience with programmatic media strongly preferred)
• Experience using data to solve problems (using tools like Excel, Tableau, Looker, or directly querying databases with SQL)
• Customer service oriented approach 
• Comfortable working on multiple projects simultaneously and able to prioritize based on variable inputs
• Excellent communication and organization skills

Benefits of working at Place Exchange:

• Startup culture, focused on developing innovative solutions at a fast pace 
• Direct access to work with and learn from an experienced management team, passionate about the business and the development of our employees
• The opportunity to own meaningful work streams and drive real impact for the business
• Comprehensive health benefits
• Equity incentives
• Generous time off: 20 PTO days, sick days, and Summer Fridays 
• Monthly cell phone and quarterly work-from-home stipends
• The opportunity to grow, have fun, and be part of fast-growing company changing the face of an industry

Who are we?  

Place Exchange is on a mission to transform the entire OOH channel to be truly programmatic for buyers and sellers. We're rethinking how media works in public space, and building the technology to make it happen. The average American spends 70% of their time outside of the home, and thanks to rapid proliferation of digital displays in cities, on roads, and in venues around the world, Digital OOH is one of the fastest-growing media channels 

Join our growing team as we apply our unique vision and patented technology to reshape media and advertising in the physical world around us. When you join Place Exchange, you will become a member of an industry-leading team, with a proven track-record of success, that is working on the transformation of an entire category. You will work directly with and learn from experienced leaders who will empower you to own initiatives, solve problems, and deliver real impact. This is a chance for you to be a part of an innovative, dynamic environment while also being a part of a team that cares about its community and employees.  

At Place Exchange, we celebrate diversity because we believe differences drive learning, growth, and success. We strive to create an environment with equitable experiences and inclusive opportunities for all, where everyone can show up with their true self knowing they will be valued. Our products shape the experience of the physical world, and we want our culture and organization to mirror what we would like that world to be. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.

Place Exchange is headquartered in New York City, where most of our employees live and work. We encourage New York City area based applicants to apply. This role is also eligible for full-time remote status: Arkansas, California, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Maryland, Massachusetts, New York, North Carolina, Pennsylvania, Vermont, Virginia, West Virginia, Wisconsin.  We are currently only recruiting for remote-eligible positions in the states listed above. If you are applying from another state, you may not be eligible for consideration. Eligible remote-work states and associated details are subject to change as our staffing needs evolve.