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Job Description:
The Project Manager of Client Services will serve as a leader in successfully managing assigned client relationships through effective project management coordination and execution. Successful candidates must have the team leadership and professional background in the electronic discovery industry to successfully manage multiple projects and client relationships in a fast-paced environment.
Essential Job Responsibilities
Serves as the primary liaison with key client representatives with the goal of owning the service delivery relationship;
Drives overall client satisfaction through effective coordination and communication of client deliverables;
Effectively executes project forecasts and work schedules implemented by the Sr. Project Manager or Client Services Director;
Ensures client and project requirements are being met with the highest quality and accuracy through verification and communicating routinely with both the client and internal partners;
Consistently delivers proactive communication with clients and when client issues arises addresses those issues or expeditiously escalates to the Sr. Project Manager of Client Services Director;
Ensures that an update to date record is maintained with regard to the status of all projects being worked on;
Demonstrates leadership to both the client and internal partners, delivering project objectives professionally and with high quality.
Instills confidence with the client and serves as a primary public face of Epiq’s high-quality service delivery offering.
Required Qualifications & Characteristics
A solid understanding of eDiscovery and the litigation support industry which is typically a result of at least 2 years of experience in project management positions with law firms, corporate legal departments or eDiscovery service providers.
Demonstrated success in the management of multiple simultaneous projects.
Oral and written communication skills which provide a strong and confident leadership presence.
Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements.
A solid understanding of database design and management, data processing activities and legal document review requirements.
Demonstrated ability in each of the following areas: ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met.
The Compensation range for this role is $100,000.00 to $130,000.00 CAD annually and may be eligible for an annual bonus.
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It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
