A premier provider of coaching and consulting services is seeking a diligent and proactive Client Success Associate to support clients through a career development program. The ideal candidate is detail-oriented, highly organized, and proactive in assisting clients, managing communications, and handling administrative tasks.
Location: Remote, Full-Time, 9 AM - 5 PM PST
Key Responsibilities
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Respond to helpdesk tickets within 24 hours, accurately labeling requests and ensuring a positive client experience.
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Manage and moderate the Facebook Group, approving/declining requests and engaging with posts to foster community interaction within 24 hours.
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Provide coaching support, including posting call reminders, uploading session recordings, assisting in live sessions, and supporting coaches with administrative tasks.
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Share client success updates, track coaching call records, and communicate wins effectively.
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Support administrative tasks, including updating LinkedIn and resume files, tracking submissions, managing Dripify tasks, and sending follow-ups to maintain operational efficiency within SLA.
What Success Looks Like
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Efficient client support – Timely responses and accurate issue resolution enhance client satisfaction.
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Engaged online community – Active group management fosters a supportive, interactive space.
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Seamless coaching support – Well-organized scheduling and session management improve client experience.
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Accurate administrative execution – Up-to-date records and streamlined processes ensure operational efficiency.
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Proactive problem-solving – Tasks are managed efficiently with minimal oversight.
Key Qualifications & Skills
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Experience – 1-3 years in customer service, virtual assistance, or client success roles.
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Technical Skills – Familiarity with ticketing systems, CRM tools, and email management platforms.
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Fluent English (C1/C2) – Strong written and verbal communication skills.
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Tech-Savvy & Quick Learner – Proficient in Google Drive, Airtable, Dripify, and ChatGPT.
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Strong Organizational Skills – Ability to manage multiple tasks and meet deadlines efficiently.
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Problem-Solving Ability – Able to assess inquiries, troubleshoot issues, and escalate when necessary.
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Customer-Centric Mindset – Ability to communicate clearly and provide a high-quality client experience.
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Attention to Detail – Accurately track client interactions, updates, and records without supervision.
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Availability – Must be available to work PST hours.
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Work Environment – Reliable internet connection and a quiet, professional workspace.
Why Join?
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Work in a collaborative and supportive team environment.
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Gain hands-on experience with leading tech tools and platforms.
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Access opportunities for growth and professional development.
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Remote work with flexible scheduling.
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A fun, engaging work culture! 🎉
Application Process:To be considered for this role these steps need to be followed:
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Fill in the application form
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Record a video showcasing your skill sets
