Cloud Engineer II

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Wireless Technology team is pioneering the future of connectivity. We're developing and enhancing a unique hybrid network model-combining our advanced, cloud-native 5G core with the nationwide reach of our partners. This approach ensures our network is flexible and powerful, designed to satisfy the social, economic, and transformative needs of the changing world.
Job Duties and Responsibilities
Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session.
As an AWS Public Cloud Support Engineer, you will play a key role in supporting, operating, and optimizing AWS-based cloud infrastructure that underpins DISH's cloud-native 5G network. This role blends hands-on technical troubleshooting with operational excellence, ensuring high availability, performance, and security across AWS environments.
You will support production workloads, respond to incidents, automate operational tasks, and collaborate closely with engineering, DevOps, and SRE teams to continuously improve platform reliability and customer experience.
Key Responsibilities:

• Provide L2 support for AWS public cloud environments, ensuring availability, performance, and reliability of production systems
• Troubleshoot and resolve issues across EC2, VPC, ELB/ALB, Auto Scaling, S3, IAM, Route 53, RDS, and EKS
• Monitor cloud infrastructure using CloudWatch, Prometheus, Grafana, or similar observability tools, and respond to alerts and incidents
• Perform incident management, root cause analysis (RCA), and post-incident reviews to drive long-term improvements
• Support Linux-based workloads running on AWS, including OS-level troubleshooting, performance tuning, and security hardening
• Assist with Kubernetes/EKS operations, including pod failures, networking issues, ingress controllers, and persistent storage
• Automate repetitive operational tasks using Bash, Python, or Ansible, improving efficiency and reducing manual intervention
• Collaborate with DevOps and CI/CD teams supporting GitLab pipelines for application deployment and infrastructure updates
• Apply AWS and OS security best practices, including patching, vulnerability remediation, IAM policy reviews, and access controls
• Support backup, restore, and disaster recovery processes to ensure data integrity and business continuity
• Document operational procedures, runbooks, troubleshooting guides, and architectural diagrams
• Participate in on-call rotations and work closely with cross-functional teams in an Agile/Scrum environment

Skills, Experience and Requirements
Education and Experience:

• Bachelor's or Associate's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience
• 2-6 years of hands-on experience supporting AWS public cloud environments

Skills and Qualifications:

• Strong experience with AWS core services (EC2, VPC, IAM, S3, ELB, Auto Scaling, RDS)
• Solid Linux system administration and troubleshooting experience in cloud environments
• Working knowledge of Kubernetes/EKS, containerized workloads, and microservices architecture
• Experience with monitoring, alerting, and incident response in production systems
• Familiarity with CI/CD pipelines, especially GitLab or similar tools
• Strong understanding of networking concepts, including DNS, routing, security groups, NACLs, and load balancing
• Excellent problem-solving, communication, and documentation skills
• Experience supporting high-availability, large-scale production environments
• Hands-on scripting experience with Python, Bash, or Perl
• Familiarity with Infrastructure as Code tools such as Terraform or CloudFormation
• Experience troubleshooting Kubernetes networking, ingress, and storage issues
• AWS Certifications (AWS Solutions Architect, SysOps Administrator, or DevOps Engineer)
• Knowledge of ITIL, SRE, or Lean Systems Engineering principles

Salary Ranges
Compensation: $83,160.00/Year - $136,625.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [email protected] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish )