Ready to be pushed beyond what you think you’re capable of?
At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.
To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.
Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.
You will be a part of the Compliance Operations Quality Assurance team, which is responsible for conducting Quality Assurance audits on Transaction Monitoring alerts. You will be working with production teams from CX and Compliance. In your day-to-day role, you will be responsible for auditing TMS and or KYC related activity with the output purpose of identifying opportunities to improve TMS programmatic execution such as, procedural updates, creation and presentation of metrics, training of new analysts, conducting check and challenge reviews and working on providing insights through established feedback loops.
What you’ll be doing (ie. job duties): To be completed by all business teams except Eng.
- Complete weekly audit allocations.
- Provide a detailed overview of the errors identified in audits.
- Root cause analysis, deep dive into our operational procedures to find opportunities, themes, and knowledge gaps to upskill team performance
- Identify process gaps and work with stakeholders within CX and financial crime to improve the process. Provide regular QA insights, recommendations and feedback to Client Service Management
- Collaborate with internal support teams across Data Analytics, Operations teams, Financial Crime Compliance, and L&D to help launch or improve existing processes and workflow
- Implement and or enhance QA rubrics and frameworks.
- Utilize an in-depth understanding of metrics to drive data-driven recommendations
- Continuously add value through effective impact analysis, prioritization, project management and efficient execution of projects.
What we look for in you (ie. job requirements): To be completed by all business teams except Eng.
- 2+ Years hands-on experience in executing QA, Audit, or Compliance Testing programs across a diverse range of financial services/products
- Experience in working across multiple AML systems and programs (e.g., experience in combinations of KYC, AML, TMS, and sanctions)
- Working knowledge of BSA/AML laws, regulations, and rules for financial services/products
- Track record of delivering work outcome to budget and meeting quality standards
- Experience in assisting, developing, and producing metrics and reporting
- Strong written/verbal communication, critical thinking, and problem-solving skills
- Highly-motivated, analytical, organized, innovative, and adaptive
- Multi-tasking ability, team-oriented, and a self-starter
- Proven ability to work collaboratively with global partners in other functional units
- Exceptional work ethic and flexibility to work extended hours to meet deadlines, when necessary
- Ability to work with limited direction from management when situations occur
- Intermediate to advanced level in PowerPoint/Google Slides and Excel/Google Sheets
Nice to haves:
- ACAMS certification (nice to have)
- Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
- Experience in project management or analytics or quality assurance.
- Advanced degree in business, finance or legal
- Advanced understanding of Google apps, JIRA and Salesforce Service Cloud
PID: P69150
Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range from $[Zone 3 Pay] to $[Zone 1 Pay] + target bonus + target equity + benefits (including medical, dental, vision and 401(k)).
Pay Transparency Notice: The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + benefits (including medical, dental, and vision).
Pay Range:
₹1,050,600—₹1,050,600 INR
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice here. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
Global Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.
Top Skills
Coinbase Ottawa, Ontario, CAN Office
Ottawa, ON, Canada
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