Sporty Group
CS Saas Frontend Developer
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Owns customer relationships and outcomes for a portfolio of 10–25 B2B technology clients. Establishes trusted-advisor relationships, leads governance and success planning, monitors service delivery, manages risks and escalates concerns, coordinates across sales and service teams, tracks KPIs and SLAs, and drives continuous improvement, solution adoption, and account growth.
Top Skills:
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Owns customer relationships and outcomes for a portfolio of 10–25 B2B technology clients. The role establishes governance, monitors service delivery, manages risks and SLAs, develops success plans and KPIs, advocates for customers, and coordinates Sales, Professional Services, Managed Services, and Operations. It also drives account value, growth, continuous improvement, and adoption of customer experience tools such as Gainsight.
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Check PointCiscoEmcF5GainsightItilLean Six SigmaLinuxMicrosoftPalo AltoRsaVMware
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At Pleased, our mission is to please our clients and their customers. To achieve that, we offer an all-inclusive, easy-to-use, and affordable support software.
We’re looking for people who are passionate about our product and serving our clients. We retain our team members with a dynamic and flexible work life which empowers them to create value, and rewards them generously based upon their contribution.
About the role
In this role, you’ll be responsible for developing the responsive frontend of the SaaS application with Vue.js and other cutting edge technologies. You’ll be working on complex systems that are used to serve hundred and thousands customers a day. We wrote our system from scratch about 1 year ago, so you’ll be working with the latest technology and won’t have to worry about decades old legacy code.
Our Tech Stack
Vue + Vuex + Vue Router + Vuetify + Typescript Webpack SCSSFirebase
What you'll be doing
- Develop customer service SaaS: application for customer service agents and SDK for the clients
- Develop responsive frontend in VueJS
- Focus on performance and user experience
- Work with Product Owners and other development team members to determine new features and user stories needed in the applications and projects
- Participate in code reviews with peers to ensure that each increment adheres to original vision as described in the user story and all standard resource libraries and architecture patterns as appropriate
- Respond to support calls for applications in production for quick diagnosis and repair to keep things running smoothly for clients
- Participate in team ceremonies including planning, grooming, product demonstrations, and team retrospectives
- Mentoring less experienced team members
What you'll bring
- Familiarity with at least one: Vue, React, Angular
- Familiarity with state management like Vuex, Redux, Ngrx
- Familiarity with Git, ES6, Webpack, and Sass
- Experienced with real time application
- Firebase is a bonus
- An ability to work independently
- Excellent communication skills
What’s In It For You
📍 Sporty is a remote first company in pursuit of sustainability
💰 A competitive salary + individual performance based bonuses every quarter
🌴 28 days paid annual leave
⏰ Our core working hours are 10am-3pm in your local time zone with flexibility outside of this
📝 Referral bonuses & flash bonuses
💻 Top of the line equipment
🌍 Annual company retreats to provide great internal networking opportunities
Interview Process
Remote video screening with our Talent Acquisition Team
Offline Take home assignment
Remote video interview with Team Members (60 Mins)
Final discussion with the hiring manager (60 mins)
Personalised Support
We’re committed to making our recruitment process accessible to everyone. If you need any adjustments or accommodations during the application or interview process, please let us know.
Your Move
If you're excited about this role, even if you don't meet every requirement, we'd still love to hear from you. We understand candidates may hesitate to apply if they don't meet all requirements, however your unique perspective is what helps us innovate and grow together.
If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.
What you need to know about the Ottawa Tech Scene
The capital city of Canada and the nation's fourth-largest urban area, Ottawa has proven a rapidly growing global tech hub. With over 1,800 tech companies, many of which are leaders in their sectors, the city's tech talent now makes up more than 13 percent of its total workforce. This growth is driven not only by the big players like UL Solutions and Dropbox, but also by a thriving startup ecosystem, as new businesses emerge to follow in the footsteps of those that came before them.
