TruGreen

Customer Relations Specialist

Posted 17 Hours Ago

Be an Early Applicant

N2B 3E9, Kitchener, ON

Entry level

N2B 3E9, Kitchener, ON

Entry level

The Customer Relations Specialist is responsible for addressing inbound customer service calls, resolving concerns, maintaining customer database accuracy, and providing timely follow-up with customers to ensure satisfaction and loyalty.

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13 Centennial Rd, Kitchener, Ontario N2B 3E9

Job DescriptionTruGreen CanadaAs a TruGreen Employee, you'll enjoy:· $18.90 PER HOUR (guaranteed hourly rate plus bonus) · Work from your home · When working from home:

Use of personal secure cell phone or land line required
Use of personal laptop or desktop with monitor required
Must have high-speed internet access (min. of 25 MPHS)

This position could also be working from our office, or a form of hybrid.· Best training program in the industry – fully paid· Medical and Dental Benefits· Group RRSP with company matching· Top performers have the ability to advance their careers· Full time available – days/evenings/weekends· WEEKLY PAYROLLPosition Overview

Receives calls to resolve basic and routine customer concerns in a timely and professional manner. Acts as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction. Hourly rate plus eligible for Bonus & Incentives.

Responsibilities

• Answers inbound customer service calls with a warm and courteous greeting.

• Resolves customer service concerns to determine root cause of the concern.

• Regularly seeks assistance to handle calls requiring extensive problem solving.

• Updates and maintains customer database with accurate customer information and timely data entry.

• Provides resolution and timely follow-up with the customers.

Come Grow with US! Excellent salary plus bonus and benefits plan!We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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