About ZO Motors North America LLC
ZM Trucks is a trusted leader in commercial vehicles, specializing in durable and high-performance trucks for a wide range of industries. We design and manufacture vehicles that excel in both reliability and fuel efficiency, offering solutions for cargo transport, construction, logistics, and more.
Focused on innovation and customer satisfaction, we provide not only top-quality trucks but also exceptional after-sales support to keep fleets running smoothly. With a commitment to performance, safety, and efficiency, ZM Trucks is dedicated to driving success for businesses worldwide.
About the role
The Customer Service Representative will interact with the company’s customers to provide information in response to inquiries about products and services. May assist with resolving general concerns.
What you'll do
· Interact with customers via telephone, email, online chat, or in person to provide support and information on products or services.
· Fields customer questions and concerns; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
· Ensures that appropriate actions are taken to resolve customers’ issues or concerns.
· Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
· Performs other related duties as assigned.
Required Skills and Abilities
· Excellent communication skills including active listening.
· Mest be bilingual English and Mandarin speaking.
· Service-oriented and able to resolve customer grievances.
· Proficient computer email skills with the ability to learn new software.
Required Skills and Abilities
· Excellent communication skills including active listening.
· Mest be bilingual English and Mandarin speaking.
· Service-oriented and able to resolve customer grievances.
· Proficient computer email skills with the ability to learn new software.
Shift Requirements
· This position is for a 4-day, 10-hour shift, quarterly alternating
between Sunday-Wednesday and Wednesday-Saturday.
· This position is located in our offices at 10271 Almond Ave., Fontana, as well as 337 N Vineyard Ave., Ontario.
Preferred Qualifications
· High school diploma or equivalent.
· Customer service experience required.
· Experience in electric vehicles or automotive industry is a plus.
