At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.
Role Overview:
We are looking for a Bilingual representative who is fluent in English and Spanish. Could you be our next Customer Service Representative? Globe Life is looking for a Customer Service Representative to join the team!
This role is responsible for engaging with customers on behalf of the company in a positive and professional manner. Their duties include answering phone calls and emails from customers to answer questions, process requests for changes to a policyholder account and maintaining proficient knowledge about company products and processing guidelines.
This is a remote/work-from-home position.
What You Will Do:
- Answer and return calls from policyholders and agents effectively and professionally.
- Addresses customer complaints and determines appropriate solution.
- Processes daily requests from agents and policyholders with high accuracy.
- Ongoing training with products and processes within the customer service department.
- Assist with daily workflow and distribution of processing by scanning and indexing to Onbase in a timely manner.
- An excellent verbal and written communicator with both our English and Spanish callers accurately answering policy questions and solving problems by phone and email.
- Assist with the distribution and mailing of outgoing letters generated by the customer service team.
- Watch for trends, issues or potential fraud along with assisting with agent practice investigation.
- Assists with complaint research, follow-up and resolution.
- Complete assigned projects in the planned timeframe.
What You Can Bring:
- High School Diploma or equivalent.
- 1- 2 years’ customer service experience required.
- Must be fluent in English and Spanish.
- A high level of integrity, confidentiality, flexibility and support of management is always expected.
- Excellent analytical skills and attention to detail.
- Ability to handle and prioritize multiple tasks and meet deadlines.
- Ability to work well under pressure.
- Positive and helpful attitude.
- Individuals must be team players and be able to work independently.
- Proficiency in Microsoft Word and Excel helpful.
Applicable To All Employees of Globe Life Family of Companies:
Reliable and predictable attendance of your assigned shift.
Ability to work full time and/or part time based on the position specifications.
How Globe Life Will Support You:
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life:
Competitive compensation designed to reflect your expertise and contribution.
Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
Paid holidays and time off to support a healthy work-life balance.
Parental leave to help our employees welcome their new additions.
Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
Company-paid counseling for assistance with mental health, stress management, and work-life balance.
Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.
