AlgoSec Logo

AlgoSec

Customer Success Manager (Technical), Canada

Reposted 16 Days Ago
Be an Early Applicant
Remote
Hiring Remotely in Canada
Senior level
Remote
Hiring Remotely in Canada
Senior level
As a Customer Success Manager, drive customer adoption of AlgoSec solutions, support renewals, identify expansion opportunities, and advocate for the customer internally.
The summary above was generated by AI
Description

At AlgoSec, what you do matters!  

Over 2,200 of the world’s leading organizations trust AlgoSec to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks. 


Join our global team, securing application connectivity, anywhere.  

We are the leader in hybrid, multi-cloud cybersecurity for secure application connectivity in a hybrid world. Our AI-driven platform provides visibility, real-time threat detection, and compliance automation for enterprise customers. With strong market traction, year on year ARR growth and profitable, we are entering a high-growth phase as we go deeper into cloud and looking for a proven sales leader to scale revenue and expand our go-to-market reach globally. 

 We are hiring a Customer Success Manager to join our Sales team.  

CSMs are strategic and technical advisors who help our enterprise customers adopt, optimize, and expand their use of AlgoSec’s solutions. As a CSM, you’ll own post-sales success, driving adoption, value realization, and customer satisfaction while partnering closely with Sales, Technical Services, Product, and Engineering. 

You’ll combine relationship management with a strong grasp of IT security infrastructure to guide customers through successful adoption and expansion. 

  

Reporting to: VP, Global Customer Success

Location: Canada (Home office)

Direct employment


Responsibilities:

  • Drive Customer Adoption: Identify adoption gaps, build tailored success plans, and align product use cases to value realization.
  • Monitor Adoption Health: Track adoption across your portfolio and create quarterly improvement plans.
  • Support Renewals: Partner with the renewals team to connect adoption health with renewal outcomes. Flag churn risks early and lead mitigation efforts.
  • Identify Expansion Opportunities: Collaborate with internal teams and sales to uncover and quantify growth potential.
  • Be a Trusted Advisor: Build strong relationships with key stakeholders and guide customers with best practices and strategic insights.
  • Lead Customer Engagements: Host Executive Business Reviews (EBRs) and maintain proactive, high-value touchpoints.
  • Document Value: Capture use cases, success stories, and lessons learned to enrich our Customer Success knowledge base.
  • Advocate Internally: Represent the customer’s voice and ensure their needs are championed across the organization.

Requirements

Requirements:

  • 5+ years in Customer Success or similar roles within enterprise software, preferably in security or systems integration.
  • Proven experience managing strategic and enterprise-level customers with measurable success.
  • Strong understanding of network security, governance, audit, risk, and compliance practices.
  • Customer-first mindset, highly proactive, and comfortable with client-facing engagements (calls/visits).
  • Excellent consulting, project management, and data-driven decision-making skills.
  • Solid knowledge of security tech (firewalls, IDS/IPS, SDN, compliance) and APIs (Java, REST).
  • Familiarity with infrastructure, cloud (public/private/hybrid), and networking (LAN/WAN).
  • Resilient and adaptable in dynamic, fast-paced environments.
  • Willingness to travel up to 50% of the time.
  • Executive presence and ability to manage high-stakes conversations and escalations.

Advantages:

  • Experience with Salesforce.com and Gainsight.
  • Technical depth in TCP/IP v4, VRF, AWS VPC, routing, firewall policies, LDAP, and Radius.

AlgoSec is an Equal Opportunity Employer (EEO), committed to creating a friendly, diverse and inclusive company culture.  


Top Skills

APIs
Compliance
Firewalls
Ids/Ips
Java
Rest
Sdn
Security Tech

Similar Jobs

5 Days Ago
Remote
2 Locations
Mid level
Mid level
Events • Marketing Tech • Software
Lead the creation of a scalable customer success model, managing small and mid-size accounts, driving commercial outcomes, and collaborating with teams to optimize engagement and retention.
Top Skills: Ai-Powered ToolsHubspot
15 Days Ago
Remote
2 Locations
Mid level
Mid level
Digital Media
The Customer Success Manager will enhance customer value, manage relationships, drive product adoption, and collaborate with various departments at Vidyard.
Top Skills: Google SuiteGongLookerSalesforceVidyard
9 Days Ago
Remote
3 Locations
Senior level
Senior level
Logistics • Sales
The Senior Customer Success Manager oversees strategic accounts, ensuring customer satisfaction, driving value realization, and managing upsell opportunities through exceptional relationship building and problem-solving skills.
Top Skills: MS OfficeSalesforce

What you need to know about the Ottawa Tech Scene

The capital city of Canada and the nation's fourth-largest urban area, Ottawa has proven a rapidly growing global tech hub. With over 1,800 tech companies, many of which are leaders in their sectors, the city's tech talent now makes up more than 13 percent of its total workforce. This growth is driven not only by the big players like UL Solutions and Dropbox, but also by a thriving startup ecosystem, as new businesses emerge to follow in the footsteps of those that came before them.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account