Customer Success - Manager

Posted 23 Days Ago
Be an Early Applicant
Ottawa, ON
5-7 Years Experience
Software
The Role
The Customer Success Manager will lead the onboarding process for new customers, drive the value of solutions, maintain customer retention, manage a team of specialists, and ensure overall customer success. Responsibilities include customer communication, technical issue resolution, team management, customer metrics analysis, and collaboration with sales and project management teams.
Summary Generated by Built In

The Company
HQ: Ottawa, Ontario
452 Employees
On-site Workplace

What We Do

March Networks works with some of the world’s largest banks and retailers, delivering secure, cloud-based intelligent video solutions, enhancing security, operational efficiency, and profitability through real-time business insights.

Through advanced integrations like point-of-sale (POS) systems and ATMs, we go beyond traditional video surveillance, empowering businesses of all sizes to utilize video and AI analytics to drive growth and enhance the customer experience – providing cross-functional insights.

With decades of experience and global reach, we are a trusted partner to our diverse range of customers.

Together with our network of certified partners, we serve more than 1,000 financial institutions, over 300 retailers, and more than 800 commercial and industrial customers in over 70 countries around the world.

Visit us at: www.marchnetworks.com

Connect with us on:

Instagram: @marchnetworks
X: @marchnetworks
Facebook: facebook.com/marchnetworks
YouTube: youtube.com/marchnetworks

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