Customer Success Manager

Customer Success Manager
Greater Toronto Area (Hybrid, with regular in-person meetings in Toronto/Mississauga) | Full-Time | Mid-Level (3-7 years experience)
Are you passionate about building strong client relationships and driving success through innovative solutions?
iTmethods is hiring a Customer Success Manager to guide enterprise clients across our managed AI and DevOps platform. You’ll partner with global organizations to unlock value in complex cloud environments, collaborating with a diverse, growth-oriented team.
The Opportunity
As a Customer Success Manager, you’ll:

• Act as the strategic advisor and primary contact for enterprise clients.
• Drive onboarding, renewals, and expansions to ensure client success.
• Collaborate with Sales, Engineering, and Partner teams to deliver value.

Work Arrangement:
This is a hybrid role based in the Greater Toronto Area, combining the flexibility of remote work with regular in-person collaboration at our Toronto/Mississauga office. You’ll attend team and company meetings in person, approximately up to 4 times per month (e.g., monthly team syncs and quarterly all-hands meetings). Our office is conveniently located for GTA residents, and we foster a collaborative environment to strengthen team connections.
You’ll be measured by:

• Client retention, satisfaction, and platform engagement.
• Account growth and quality of strategic interactions (e.g., QBRs).

What You Bring

• 3-5+ years in Customer Success or Account Management in SaaS, DevOps, or IT services (or equivalent experience).
• Proven ability to manage enterprise client relationships and drive business value.
• Strong communication and presentation skills, with the ability to simplify technical concepts.
• Familiarity with Salesforce, Jira, Confluence, and Excel/PowerPoint (preferred).
• Analytical, adaptable, and proactive, with a passion for learning.
• Based in the Greater Toronto Area or willing to relocate, with the ability to attend regular in-person meetings at our Toronto/Mississauga office.
• Experience with global clients, especially in North America or Europe, is a plus.

Why Join iTmethods?
Join a collaborative team that supports Fortune 1000 clients with cutting-edge AI and DevOps solutions. Based in the Greater Toronto Area, you’ll enjoy a hybrid work model that blends remote flexibility with in-person team and company meetings at our Toronto/Mississauga office (up to 4 times per month). Grow your career through mentorship, industry-leading training, and opportunities to lead high-impact projects.
We offer:

• A hybrid work environment with remote flexibility and regular in-person collaboration in Toronto/Mississauga.
• Competitive salary and performance-based bonuses.
• Access to certifications and continuous learning programs.
• Team hackathons, knowledge-sharing sessions, and in-person social events.

We welcome applicants from diverse backgrounds who are excited to drive client success in the GTA. If this role resonates with you, we can’t wait to meet you!