Handles sales calls, lead follow-up, bulk customer relationships, and pre- and post-sale support through phone, email, and live chat. Resolves customer issues, improves satisfaction and reviews, monitors feedback, identifies service improvements, and contributes to process enhancement. The role also maintains key accounts and implements customer experience strategies in a collaborative team environment.
CWD designs, markets & sells the highest performing consumer electronics that are smart, simple, and stylish. From high fidelity turntables to wireless video connectivity systems, we create innovative products that empower people. Our success is measured in our customer satisfaction ratings and dedicated following. We have been in business since 1961 and our creations can be found in millions of homes. Together in teams, as a company, as a community, we are committed to Creating What’s Different!
CWD is looking for a Customer Support & Sales Representative to join our exceptionally talented and collaborative team! Reporting to the Support Team Leader at our Niagara Falls location, the successful candidate will be responsible for handling sales calls and leads, working with bulk customers, and providing pre/post-sale support.
If you are someone that likes a challenge and are continuously striving for excellence, then this is the perfect opportunity for you!
CWD is looking for a Customer Support & Sales Representative to join our exceptionally talented and collaborative team! Reporting to the Support Team Leader at our Niagara Falls location, the successful candidate will be responsible for handling sales calls and leads, working with bulk customers, and providing pre/post-sale support.
If you are someone that likes a challenge and are continuously striving for excellence, then this is the perfect opportunity for you!
This is a full-time permanent role working 40 hours a week. Our hours of operation are 8:15am to 5:00pm Monday to Friday with occasional holidays and overtime work required.
Key Responsibilities:
- Handle sales calls and follow-up on leads
- Work with bulk customers to increase sales
- Provide exceptional customer support via phone, email, and live chat
- Provide pre/post-sale customer support
- Improve customer reviews through feedback and engagement
- Develop and maintain relationships with key accounts
- Resolve customer issues and ensure high levels of satisfaction
- Participate in team meetings and share insights for process improvement
- Implement strategies to enhance the overall customer experience
- Monitor customer feedback and identify areas for improvement
- Undertake related duties as assigned to achieve the objectives and company goals
Qualifications:
- A college diploma or certification in a related program considered an asset (Ex. Administrative Assistant, Sales, Call Center/Customer Service Skills Certification)
- 1-2 years' experience in a sales and customer support role
- Experience using Microsoft Office
- Strong sense of empathy and understanding of customer needs
- Excellent organization and time management skills
- Highly motivated self-starter within a team environment
- Detail oriented problem solver
- Strong communication and interpersonal skills
- Ability to work in a fast-paced ever-changing environment
You Will Stand Out If:
- You have experience using NetSuite, Salesforce, or Seller Central
- You have experience working in an e-commerce environment
- You have a good understanding of consumer electronics
What We Offer
Our expected compensation range for this role is $20.00 to $25.00 per hour. The wage you may receive will be determined based on the skills, experience, and qualifications you bring to the position, as well as how they align with the responsibilities and scope of the Customer Support & Sales Representative role. CWD evaluates compensation using a consistent and equitable framework to ensure fair and transparent pay practices across the organization.
Other benefits include:
- Full comprehensive benefits (dental, medical and eye) 80/20 split-single coverage
- Annual professional development fund
- RRSP Match
- Fitness incentives
- Team events
- 50% off on CWD brands
How We Hire
CWD is an equal opportunity employer and is dedicated to creating a diverse and inclusive work environment. We are committed to providing accommodations for people with disabilities throughout the recruitment process, and upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Applicants must make their accommodation needs known upon requests for interviews.
We may use artificial intelligence (AI) tools to support certain parts of the hiring process, such as reviewing application, analyzing resumes, evaluating responses, or assisting with interview scheduling. These tools are designed to help our recruitment team and do not replace human judgement. All hiring decisions are ultimately made by our team. If you would like more information about how your personal data is processed during this process, please contact us.
CWD only extends employment offers after candidates have had the opportunity to speak directly with both the hiring manager and a member of our HR team. These discussions may take place in person or via video conference. CWD does not issue offers or request personal information through text or other informal channels. If you receive such a request, please disregard it. This policy is in place to ensure a secure and professional hiring process for all candidates.
CWD is an equal opportunity employer and is dedicated to creating a diverse and inclusive work environment. We are committed to providing accommodations for people with disabilities throughout the recruitment process, and upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Applicants must make their accommodation needs known upon requests for interviews.
We may use artificial intelligence (AI) tools to support certain parts of the hiring process, such as reviewing application, analyzing resumes, evaluating responses, or assisting with interview scheduling. These tools are designed to help our recruitment team and do not replace human judgement. All hiring decisions are ultimately made by our team. If you would like more information about how your personal data is processed during this process, please contact us.
CWD only extends employment offers after candidates have had the opportunity to speak directly with both the hiring manager and a member of our HR team. These discussions may take place in person or via video conference. CWD does not issue offers or request personal information through text or other informal channels. If you receive such a request, please disregard it. This policy is in place to ensure a secure and professional hiring process for all candidates.
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What you need to know about the Ottawa Tech Scene
The capital city of Canada and the nation's fourth-largest urban area, Ottawa has proven a rapidly growing global tech hub. With over 1,800 tech companies, many of which are leaders in their sectors, the city's tech talent now makes up more than 13 percent of its total workforce. This growth is driven not only by the big players like UL Solutions and Dropbox, but also by a thriving startup ecosystem, as new businesses emerge to follow in the footsteps of those that came before them.
