ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-serve kiosks, memberships, digital waivers, and more. We are a fast-growing global company with customers in over 30 countries and a wide array of industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks — just to name a few!
At the heart of ROLLER is our team — which consists of 300+ highly energetic, driven, intelligent, and humble professionals, all contributing to help build a great and enduring business. We truly believe that the sky's the limit for us, and we are well on our way toward becoming a global success story. But most of all, we love what we do, and we are looking for like-minded people to join us on this amazing journey!
About the Role
We are looking for a highly analytical and business-savvy Data Analyst to help us turn data into actionable insights. In this role, you'll work closely with cross-functional teams—including Product, Marketing, Finance, and Customer Success—to deliver analysis, reporting, and dashboards that drive smarter decisions across the company.
You will play a key role in evolving our data culture and self-service analytics ecosystem using tools like Looker, Power BI, or Sigma.
What You'll Do
Build and maintain dashboards and reports using Looker, Power BI, or Sigma to surface business-critical metrics
Collaborate with stakeholders to gather requirements, design KPIs, and deliver data-driven insights
Perform ad hoc analysis to support strategy, growth, and optimization efforts across the business
Leverage SQL to extract and transform data from our warehouse (e.g., BigQuery, Snowflake)
Validate data accuracy and assist with improving data governance and documentation
Help define and scale self-service reporting processes and tools across departments
Work with data engineers and analytics leads to ensure reliability and freshness of datasets
Contribute to the ongoing standardization of metrics and business definitions
About You
You are a curious and data-driven problem solver who loves uncovering insights that drive real business impact. You have a strong analytical mindset and are skilled at transforming complex data into clear, actionable narratives that inform smarter decisions. You’re fluent in data visualization tools such as Looker, Power BI, or Sigma, and confident working with SQL and modern data warehouses like BigQuery or Snowflake.
You thrive in cross-functional environments, collaborating with teams across Product, Marketing, Finance, and Customer Success to design meaningful KPIs and reports. You care deeply about data accuracy, governance, and clarity—ensuring stakeholders can trust the numbers they use every day. Above all, you’re passionate about empowering a self-service data culture and building scalable analytics foundations that help the business grow intelligently.
Required Qualifications
3–5 years of experience in data analysis, business intelligence, or analytics
Proficiency with at least one BI tool: Looker, Power BI, or Sigma (Looker preferred)
Strong SQL skills and experience working with large datasets in a cloud warehouse
Experience building and optimizing dashboards and visualizations for non-technical users
Ability to translate complex data into clear, concise insights
Good understanding of data models in Salesforce, NetSuite, Chargebee, HubSpot, and HiBob
Excellent stakeholder communication and requirements gathering skills
Familiarity with SaaS metrics (e.g., ACV, MRR, churn, CAC, retention) is a plus
Experience with dbt or other data modeling tools
Familiarity with tools like Fivetran, Hevo, or Airbyte for data ingestion
Exposure to experimentation frameworks (e.g., A/B testing)
Python or R skills for deeper statistical analysis (optional)
Understanding of data governance and access control in BI platforms
- You'll get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.
- Paid leave for vacation, illness, and observed holidays.
- 4 ROLLER Recharge days per year (When we hit our goals each quarter, we take a well-earned day off together to relax, recharge, and celebrate our wins).
- Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns...you name it. We're willing to make it happen!
- Team Member Assistance Program to proactively support our team's health and well-being - access to coaching, education modules, weekly webinars, and more.
- 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers.
- 401(k) plan with up to a 5% match.
- Fully paid medical insurance.
- Work with a driven, fun, and switched-on team that likes to raise the bar in all we do!
- Individual learning & development budget plus genuine career growth opportunities as we continue to expand!
What You Can Expect
- Initial Call – Talent Acquisition Manager
You'll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations, and you can check off any initial questions you might have. - Hiring Manager Interview
You'll get to meet with the hiring manager to learn more about the role and ROLLER whilst also talking through your experience in more detail. - Loop Interviews
This is where you will get to meet our wider ROLLER team to do a 'vibe check' on us to make sure our culture & vibe meet what you are looking for! - Offer
If all lights are green and the fit feels right, we'll conduct reference checks and you'll receive an offer to join!
Successful applicants will be required to complete a background check (including criminal history) prior to commencement of employment.
