At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
Aperçu de l’entreprise
Chez Motorola Solutions, nous pensons que tout commence par nos employés. Nous sommes une communauté mondiale soudée, unie par la volonté incessante de contribuer à la sécurité des personnes partout dans le monde. Nos technologies de communication, de sécurité vidéo et de centre de commandement essentielles soutiennent les agences de sécurité publique et les entreprises, permettant une coordination essentielle pour des communautés, des écoles, des hôpitaux et des entreprises plus sécuritaires. Connectez-vous à une carrière qui compte et aidez-nous à bâtir un avenir plus sûr.
Department OverviewThis position is part of the Customer Support organization. This team deals directly with our partners and customers and helps them with resolving their technical issues related to Motorola Solutions Inc (MSI) products. It is a rapidly growing team with tons of career opportunities. The team values transparency, open communication, collaboration and customer first mentality.
Job Description
About the Role
We are seeking a highly motivated and analytical Data Analyst Intern to join our team. This role is a hands-on opportunity to apply data science and business intelligence techniques to a critical operational area: the Contact Center. The intern will use data to understand customer contact drivers, identify inefficiencies, and propose actionable solutions to reduce unnecessary contact volume and minimize negative impact on customer experience.
Key Responsibilities
Data Collection and Preparation: Assist in collecting, cleaning, and processing large datasets from various sources, including CRM, call logs, and customer feedback systems.
Performance Analysis: Develop and refine operational metrics, reports, and dashboards to monitor contact center performance and key drivers of contact volume (e.g., repeat calls, call time, and common reasons for contact).
Identify Root Causes: Conduct diagnostic and descriptive analysis to find patterns, trends, and root causes of high-impact contact events and recurring customer issues.
Reporting and Presentation: Document analysis processes and methodologies, and translate complex data findings into clear, concise, and stakeholder-facing reports and visualizations for non-technical leadership and cross-functional teams.
Process Improvement: Partner with business operations teams to recommend and influence business solutions and process improvements based on data-driven insights.
Qualifications
Currently enrolled in a Bachelor’s or Master’s degree program in Data Science, Statistics, Business Analytics, Computer Science, or a related quantitative field.
Foundational knowledge of data analysis techniques and tools.
Technical Skills: Practical experience with SQL (Structured Query Language), Microsoft Excel, Google Sheets and at least one programming language for data analysis (e.g., Python or R). Previous experience working in Salesforce, or Salesforce reporting an asset.
Familiarity with data visualization tools (e.g., Tableau or Power BI) is preferred.
Strong analytical, mathematical, and problem-solving skills with a keen attention to detail.
Excellent verbal and written communication skills, with the ability to communicate technical findings to business stakeholders.
Demonstrated ability to manage time, prioritize tasks, and work without constant supervision.
Target Base Salary Range: $20.70 - $24.10 CAD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
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Basic Requirements
All Candidates must be currently pursuing a Bachelor’s or Master’s degree program in Data Science, Statistics, Business Analytics, Computer Science, or a related quantitative field.
Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeIntern
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
Motorola Solutions adopte, favorise et promeut les principes de diversité, d’équité et d’inclusion. Nous encourageons et accueillons les candidatures de toutes les personnes qualifiées, quelles que soient leur race, origines ethnique, religion ou croyance, orientation sexuelle, identité et expression sexuelle, statut d’anciens combattants ou tout autre statut protégé par la Loi.
Nous sommes fiers de notre culture axée sur les personnes et les communautés, encourageant ainsi chaque Motorolan d’être la version la plus authentique de lui-même dans ses responsabilités afin de tenir la promesse d’un monde plus sécuritaire.
Si vous souhaitez vous joindre à notre communauté mais croyez que vous ne possédez pas toutes les exigences requises pour le poste convoité, nous aimerions tout de même connaître les raisons pour lesquelles vous pensez être un excellent candidat pour notre équipe.
Nous offrons également des mesures d’adaptation pendant toutes les étapes du processus d’embauche afin de favoriser l’inclusion des personnes vivant avec un handicap physique et/ou mental. Pour demander un aménagement, veuillez remplir ce formulaire d'aménagement raisonnable afin que nous puissions vous aider.
