Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
What you will be doing
PRINCIPALES FONCTIONS ET RESPONSABILITÉS:
- Créer et maintenir les dossiers des patients dans le CRM en s'assurant que l'information documentée est exacte et mise à jour régulièrement
- Exécuter des tâches administratives essentielles à la progression des patients à travers le Programme
- Assurer l'intégrité des données
- Agir en tant que liaison entre les autres membres de l'équipe
- S’occuper des télécopies (entrant/sortant) de manière appropriée et en temps opportun
- Organiser l'horaire de travail pour compléter les heures de travail dans plusieurs fuseaux horaires
- Étiqueter et joindre les documents au CRM
- Capacité à couvrir différents quarts de travail
- Fonctions ad hoc telles qu'attribuées
PRIMARY DUTIES AND RESPONSIBILITIES:
- Create and maintain patient records in the CRM by ensuring information documented are accurate and updated regularly
- Execute administrative tasks critical to the progression of patients through the Program
- Ensure data integrity
- Act as a liaise between other members of the team
- Handling faxes (incoming/outgoing) accordingly and timely
- Organize work schedule to complement working hours in multiple time zones
- Labeling and attaching documents to the CRM
- Ability to cover various shifts
- Ad hoc duties as assigned
What your background should look like
EXPÉRIENCE ET NIVEAU D’ÉDUCATION REQUIS:
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Excellentes compétences en informatique
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Minimum de 2 ans d'expérience dans un rôle administratif ou de saisie de données similaire
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Expérience avec le logiciel SalesForce (ou expérience avec un système de CRM) est un atout
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Expérience avec le logiciel de télécopie (MyFax ou Right Fax) un atout
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Diplôme d'études secondaires ou scolarité postsecondaire préféré
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Formation professionnelle technique ou combinaison équivalente d'expérience et de formation.
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2 ans d'expérience directement reliée.
COMPÉTENCES , CONNAISSANCES ET APTITUDES REQUISES:
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Connaissance de la terminologie médicale est un atout
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Capacité à travailler de façon autonome
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Capacité à fournir une assistance aux membres de l'équipe pendant les périodes de charge de travail accrue
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Capacité à reconnaître et à questionner des données anormales et d’intensifier le travail à faire si nécessaire
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Capacité de prévoir et d'ajuster l'horaire et ajuster la charge de travail
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Solides compétences analytiques
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Compétences interpersonnelles et de leadership efficaces
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Sens de l'organisation; souci du détail
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Capacité à respecter systématiquement les échéances; Compétences en gestion du temps et capacité à établir les priorités
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Excellentes aptitudes de résolution de problèmes; capacité à résoudre les problèmes avec efficacité et efficience
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Connaissance de Microsoft Word, Excel, PowerPoint et d'autres programmes Office
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Aptitude à communiquer efficacement en anglais et en français (oral et écrit) pour les provinces du Québec et du Nouveau-Brunswick
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
- Excellent computer skills
- Minimum 2 years experience in a similar administrative or data entry role
- Experience with the SalesForce software (or experience with a CRM system) an asset
- Experience with the faxing software (MyFax or Right Fax) an asset
- High School Diploma or Post Secondary schooling preferred
- Technical vocational training or equivalent combination of experience and education
- 2 years directly related experience
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
- Knowledge of medical terminology an asset
- Ability to work autonomously
- Ability to provide assistance to team members during periods of increased workload
- Ability to recognize and question abnormal data and escalate if need be
- Ability to foresee and adjust scheduling and adjust workload
- Strong analytical skills
- Effective interpersonal and leadership skills
- Effective organizational skills; attention to detail
- Ability to consistently meet deadlines ;Time management skills and ability to prioritize tasks
- Excellent problem-solving skills; ability to resolve issues effectively and efficiently
- Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs
- Ability to communicate effectively in English and French (oral and written) for the Quebec and New Brunswick provinces
The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.
Le candidat retenu aura/pourrait avoir des contacts quotidiens avec des clients, des patients ou des pairs unilingues anglophones d'équipes interfonctionnelles
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
Schedule
Full time
Affiliated Companies:Affiliated Companies: Innomar Strategies
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Accessibility Policy
Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.
Salary Range*
$36,200 CAD - 53,790
What We Do
AmerisourceBergen fosters a positive impact on the health of people and communities around the world by advancing the development and delivery of pharmaceuticals and healthcare products. As a leading global healthcare company, with a foundation in pharmaceutical distribution and solutions for manufacturers, pharmacies and providers, we create unparalleled access, efficiency and reliability for human and animal health. Our 41,000 global team members power our purpose: We are united in our responsibility to create healthier futures. AmerisourceBergen is ranked #8 on the Fortune 500 with more than $200 billion in annual revenue.
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