The Demo Support Engineer ensures high-quality service for technical sellers, testing Demo Support Tools, resolving technical issues, and creating knowledge assets. Collaboration with stakeholders is key for process improvements and quality customer service.
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The Demo Support team provides excellent services to our technical sellers and Solution Consultants, focusing on improving the customer experience. As a Demo Support Engineer specializing in Tools, your role will be vital for testing, implementing, and supporting Demo Support Tools. This involves collaborating closely with external Demo Automation vendors and internal business stakeholders to test various features and aid in the development of a rollout strategy.
You will also guide Solution Consultants through critical issues, ensuring timely and effective case resolution for impressive demos.
Proficiency in the ServiceNow platform, diagnostic tools, and collaboration with other teams are crucial for success. Additionally, your unique perspective will contribute to process and product improvements within the Global Demo Org.
To thrive in this role, you should possess:
Qualifications
To be successful in this role you have:
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The Demo Support team provides excellent services to our technical sellers and Solution Consultants, focusing on improving the customer experience. As a Demo Support Engineer specializing in Tools, your role will be vital for testing, implementing, and supporting Demo Support Tools. This involves collaborating closely with external Demo Automation vendors and internal business stakeholders to test various features and aid in the development of a rollout strategy.
You will also guide Solution Consultants through critical issues, ensuring timely and effective case resolution for impressive demos.
Proficiency in the ServiceNow platform, diagnostic tools, and collaboration with other teams are crucial for success. Additionally, your unique perspective will contribute to process and product improvements within the Global Demo Org.
To thrive in this role, you should possess:
- Leadership in investigating and resolving complex issues and escalations, demonstrating exceptional technical understanding, business process knowledge, and customer focus
- Effective multitasking and efficient management of the case queue
- Identification, creation, and refinement of Level 0 assets such as Knowledge Articles, Virtual Agent topics, and Improvement stories
- Strong commitment to quality and customer service
- Fluent communication in English to convey process, operations, and capability information effectively
- Maintaining a professional demeanor when handling complex user issues, including demanding customers
Qualifications
To be successful in this role you have:
- Intermediate proficiency in HTML, CSS and Javascript
- Experience in administering, developing, maintaining, or supporting ServiceNow Applications and Systems preferred
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Top Skills
CSS
HTML
JavaScript
Servicenow
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What you need to know about the Ottawa Tech Scene
The capital city of Canada and the nation's fourth-largest urban area, Ottawa has proven a rapidly growing global tech hub. With over 1,800 tech companies, many of which are leaders in their sectors, the city's tech talent now makes up more than 13 percent of its total workforce. This growth is driven not only by the big players like UL Solutions and Dropbox, but also by a thriving startup ecosystem, as new businesses emerge to follow in the footsteps of those that came before them.
