Director of AI Analytics

About the Role

As our Director of AI Analytics, you will define how data, insight, and AI drive decision-making across Sur La Table. This is a company-wide mandate — embedded within eCommerce but serving every function from Marketing and Finance to Retail, Merchandising, Inventory Planning, and Operations. You will own the analytical standard: establishing governance, resolving cross-functional metric misalignment, and transforming raw data into clear recommendations that move senior leaders to action.
 
At six months, success looks like a trusted, governed KPI framework in place, AI-assisted workflows operating at scale, and functional leaders consistently acting on your insight rather than waiting for reports. At twelve months, you will have built the foundation for a modern analytics culture and begun developing the junior talent around you.
 
This is a lean team. You will own a lot, move fast, and make decisions with full end-to-end responsibility.
the Role

Required Qualifications

• 8+ years of experience in Analytics, Strategy, or Data Leadership roles.
• Demonstrated experience leading analytics across multiple business functions.
• Strong experience in commerce-driven businesses (retail, eCommerce, CPG, or marketplace).
• Comprehensive knowledge of all traffic acquisition channels and their downstream impact on site behavior, with the ability to develop reliable forecasts that drive strategic decision-making.
• Advanced SQL and strong analytical modeling capabilities.
• Demonstrated experience designing and governing AI-enabled analytics workflows.
• Strong capability to pressure-test AI-generated insights against source data, customer behavior, and commercial logic.
• Hands-on expertise with Heap or similar event-based web analytics platforms.
• Comfort working with structured data formats (e.g., JSON), event schemas, and data instrumentation.
• Experience defining KPI frameworks and resolving cross-functional metric misalignment.
• Proven ability to translate complex data into clear, compelling stories that inform and influence executive decisionmaking.
• Track record of proactive insight generation, not reactive reporting.
• Availability to work standard Eastern Time business hours.

Why Join

The people who do best here are builders. They take ownership, move fast, and want to see the direct impact of their work.
• Executive Access: Work directly with brand CEOs and senior leadership, solving real business problems with full visibility into how your analysis shapes strategy.
• AI-First Skill Building: Get hands-on with the most advanced AI tools in the market — from automation to prompt engineering, you will build a modern analytical capability that sets you apart in any industry.
• Accelerated Career Path: High performers are quickly entrusted with greater responsibility, new challenges, and leadership opportunities across our portfolio of brands.
• Competitive Benefits (Canada): Paid time off policies, RRSP match, extended health, dental, and vision coverage, a variety of supplemental policies, and employee discounts across our portfolio of brands.

Interview Process

1. Recruiter Screen: A short conversation with our recruiting team to align on the role, your background, and answer your initial questions about Sur La Table.
2. AI or Analytics Challenge: A focused take-home or live exercise so we can understand how you approach problem definition, analytical structure, and insight communication.
3. Leadership Interviews: Deep-dive conversations with Sur La Table and eCommerce leadership focused on your experience, analytical philosophy, and cross-functional influence.
4. In-Person Interview: A final on-site or video panel with senior stakeholders across the business.
5. Reference Checks: Conducted in parallel with the final stages where possible.
6. Offer: We move quickly for the right candidate.

CSC Generation is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

The CSC Generation family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact [email protected].