Lead end-to-end reliability, security, performance, and cost of hybrid cloud and on‑prem infrastructure, networks, and datacenter operations. Establish ITIL-aligned service management, KPIs/SLAs, incident and change governance, disaster recovery, vendor and budget management, and continuous improvement via automation, observability, and standardized build patterns to support mission-critical satellite and corporate services.
Telesat (Nasdaq and TSX: TSAT) is a leading global satellite operator, providing reliable and secure satellite-delivered communications solutions worldwide to broadcast, telecommunications, corporate and government customers for over 55 years. Backed by a legacy of engineering excellence, reliability and industry-leading customer service, Telesat has grown to be one of the largest and most successful global satellite operators.
Telesat Lightspeed, our revolutionary Low Earth Orbit (LEO) satellite network, scheduled to begin service in 2027, will revolutionize global broadband connectivity for enterprise and Government users by delivering a combination of high capacity, security, resiliency and affordability with ultra-low latency and fiber-like speeds. Telesat is headquartered in Ottawa, Canada, and has offices and facilities around the world.
The company’s state-of-the-art Satellite fleet consists of 12 GEO satellites, the Canadian payload on ViaSat-1 and one LEO 3 demonstration satellite. For more information, follow Telesat on X and LinkedIn or visit www.telesat.com
The Director, IT Infrastructure and Operations is accountable for the end‑to‑end reliability, security, performance, and cost effectiveness of the Telesat’s cloud and on‑prem networks, hybrid infrastructure platforms, and the datacenter supporting satellite telecommunications operations. This leader establishes and executes the operations strategy for mission‑critical, high‑availability services across IT operational environments, ensuring strong governance, measurable service levels, and disciplined change/incident/problem management. The Director drives continuous improvement across availability, resiliency, observability, cyber posture, capacity, and automation, while managing vendor relationships and ensuring operational readiness for audits and relevant regulatory requirements.
Resource is required to work onsite 5 days weekly
Key Responsibilities
- Own day-to-day IT infrastructure and network operations across cloud and on‑prem, ensuring consistent service delivery and customer experience for internal stakeholders.
- Establish and maintain ITIL-aligned practices for incident, problem, change, request, and service level management.
- Define and report on operational KPIs/SLAs/SLOs (availability, latency, MTTR, change success rate, patch compliance, capacity utilization).
- Ensure major incident response, escalation management, post‑incident reviews, and remediation planning is in place and governed.
- Provide operational ownership for enterprise and datacenter networking including routing/switching, SD‑WAN/VPN, DNS/DHCP/IPAM, load balancing, firewalling, segmentation, and secure remote access.
- Ensure resilient connectivity to critical environments (e.g., NOC/SOC tooling, satellite ground segment interfaces, corporate services, partner interconnects).
- Oversee network performance management, capacity planning, and lifecycle upgrades with minimal downtime.
- Own operations for compute, storage, and platform services across virtualization, container platforms, backup/restore, identity integration, and monitoring/observability.
- Drive standardized build patterns (gold images, IaC, configuration management) and ensure reliable patching and vulnerability remediation.
- Maintain operational runbooks, platform documentation, and support models across hybrid infrastructure.
- Manage physical datacenter operations including rack/stack, cabling, power/cooling coordination, asset management, hardware break/fix, spares strategy, and access controls.
- Ensure datacenter compliance with safety, security, and operational best practices (e.g., access logs, visitor processes, maintenance scheduling).
- Coordinate with facilities and vendors on maintenance windows and environmental monitoring.
- Partner with Cyber Security and compliance to implement and operate controls such as network segmentation, privileged access management, logging/monitoring, endpoint hardening, and secure configuration baselines.
- Ensure operational compliance with internal policies and external requirements (e.g., audit evidence, change records, access reviews, retention policies).
- Own infrastructure risk register items and mitigation plans related to uptime, cyber risk, capacity, and vendor dependencies.
- Maintain and test DR capabilities for critical infrastructure services, including backup strategies, recovery procedures, and DR exercises.
- Ensure infrastructure supports recovery objectives (RTO/RPO) aligned to business needs for telco-grade operations.
- Manage annual operating budget and forecast for infrastructure operations (cloud spend, maintenance/support contracts, circuits, licensing).
- Drive cost optimization (FinOps principles) including right-sizing, reserved capacity, storage lifecycle, and contract renegotiations.
- Lead vendor performance management for MSPs, telco carriers, cloud providers, OEMs, and colocation/facilities providers.
- Develop the infrastructure and network operations roadmap: modernization, resiliency improvements, automation, observability, standardization, and lifecycle refresh.
- Introduce automation and self-service using IaC and CI/CD where applicable to reduce toil and increase consistency.
- Ensure operational readiness for new services/projects through structured operational acceptance (OLA/SLA, monitoring, runbooks, support handoffs).
Operations Leadership
Network Operations (Cloud + On‑Prem)
Infrastructure Operations (Cloud + On‑Prem)
Datacenter Operations
Security, Risk, and Compliance
Disaster Recovery
Financial Management & Vendor Leadership
Strategy, Roadmap & Continuous Improvement
Qualifications
- 10+ years in IT infrastructure/network operations, including 5+ years in a leadership role (manager/director level).
- Demonstrated experience operating hybrid environments (cloud + on‑prem) with high availability requirements.
- Strong background in enterprise networking (routing/switching, firewalls, VPN/SD‑WAN, DNS/DHCP, load balancing).
- Experience with infrastructure platforms (virtualization and/or container platforms), backup/restore, monitoring/observability, and patch/vulnerability management.
- Proven capability in service management practices (incident/change/problem) and major incident processes.
- Experience managing vendors, budgets, and cross-functional stakeholders.
- Excellent written and verbal communication, able to translate technical risk into business impact.
- Experience in telecommunications or satellite environments with 24x7 operations, mission-critical networks, and strict resiliency needs.
- Familiarity with NOC/SOC operations
- Relevant experience with: Azure, Kubernetes, Fortinet, Arista, HPC environments, HPE infrastructure, IAM, AAA
- Experience with Zero Trust and modern network segmentation patterns
- Experience implementing FinOps practices for cloud cost governance
- Ownership & Accountability: drives closure, manages risk, ensures follow-through.
- Customer & Stakeholder Focus: balances speed, cost, and reliability.
- People Leadership: coaches, develops, and retains high-performing teams.
- Operational Excellence: builds predictable, measurable, repeatable operations.
- Crisis Leadership: calm and structured under pressure; leads incident response effectively.
- Strategic Thinking: prioritizes investments based on business impact and risk reduction.
Leadership Competencies
At Telesat, we take pride in being an equal opportunity employer that values equality in the workplace. We are committed to providing the best candidate experience possible including any required accommodations at every stage of our interview process. All qualified applicants that have been selected for an interview that require accommodations, are advised to inform the Telesat Talent team accordingly. We will work with you to meet your needs. All accommodation information provided will be treated as confidential.
Telesat Ottawa, Ontario, CAN Office
160 Elgin St, Suite 2100, , , Ottawa, Ontario , Canada, K2P 2P7
Similar Jobs
.png)
eCommerce • Fintech • Hardware • Payments • Software • Financial Services
Own the full outbound mid-market sales cycle: prospect, build pipeline, run discovery and demos, negotiate multi-product deals, and close new logo business while collaborating cross-functionally and maintaining accurate Salesforce forecasts to exceed monthly and quarterly revenue targets.
Top Skills:
Salesforce
eCommerce • Fintech • Hardware • Payments • Software • Financial Services
Own the full sales cycle for SMB merchants in Canada: convert inbound leads, prospect outbound, manage pipeline in Salesforce, collaborate with cross-functional teams, and consistently hit monthly and quarterly revenue targets while improving conversion and deal size.
Top Skills:
CRMSalesforce
eCommerce • Fintech • Hardware • Payments • Software • Financial Services
Lead and develop a remote team of Account Executives to drive revenue growth. Hire, train, coach, and manage KPIs, forecasting, and pipeline. Build repeatable sales processes, run pipeline and forecast reviews, collaborate cross-functionally, use customer feedback to improve products, and evolve sales strategy to increase revenue and customer success.
What you need to know about the Ottawa Tech Scene
The capital city of Canada and the nation's fourth-largest urban area, Ottawa has proven a rapidly growing global tech hub. With over 1,800 tech companies, many of which are leaders in their sectors, the city's tech talent now makes up more than 13 percent of its total workforce. This growth is driven not only by the big players like UL Solutions and Dropbox, but also by a thriving startup ecosystem, as new businesses emerge to follow in the footsteps of those that came before them.
